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Extend Your Help Desk with SharePoint and Screencasts

  Shared By: MichaelGannotti      Date: Sep 03      Category: Sharepoint     
IT help desks can use a little help themselves these days. At the dizzying pace with which software is marching forward keeping up with end user demand for software training, how tos, and FAQs can be a bit overwhelming. The amount of time required just to document a simple application and grab the associated screenshots frequently can take an hour or more per process. Fortunately help is on the way. to to rephrase, help is here today! There are two different SharePoint based solutions available that can provide a ready platform for end user training. Additionally, Microsoft has several powerful tools for creating screencasts that can be hosted by these solutions. For more info visit my blog at socialmedia.mikegannotti.com

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