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WSS 3.0 Alerts have stopped working

  Asked By: Conor    Date: Sep 13    Category: Sharepoint    Views: 3059

I'm a volunteer analyst for a non-profit site. Alerts have been setup for users
they are both immediate and daily. They were working properly until a few weeks
ago. Support has told me that the e-mail server is working. What can I or
support look for within SharePoint to help troubleshoot this issue? I test with
my alerts and I have verified that they are setup. I have tested by adding and
deleting documents from specific document libraries that have immedicate alerts
setup. I have verified with other users that they are also not receiving



5 Answers Found

Answer #1    Answered By: Jan Chen     Answered On: Sep 13

Just to be clear, you're saying that in your recent test, you received
alerts when expected, but you have other users  who are not receiving their

Answer #2    Answered By: Britni Shepard     Answered On: Sep 13

We haven't received alerts  since 10/31/2009. When I perform my tests now, no
alerts are being received by any of my users, including myself.

Answer #3    Answered By: Girja Garg     Answered On: Sep 13

I would check these three things:

In Central Administration of Sharepoint, click on the Operations tab and go to
Timer Job Status. Look and see if the Immediate Alert jobs are running; you can
see the last time they ran and whether or not they are successful(this is only
good for immediate alerts  obviously, I'm not sure what triggers the time based
types of alerts)

Check to make sure the Windows sharepoint  Service Timer is running on the
sharepoint server. If it is running, a restart of the service may help.

Make sure that the account the Windows SharePoint Service Timer is logging on as
has not changed passwords.

For us, it was the last item that made the difference. The account that the
service was running as had been changed and no one caught that it broke the
alerts for several weeks.

Answer #4    Answered By: Jarod Mathews     Answered On: Sep 13

In addition to that list, you might check to see if any service packs or
updates were applied around that time.

Also check your mail server  logs to see if the messages aren't getting
there, or are sitting and never being sent.

If there still isn't a clear cause, then check your SharePoint logs (in
12/Logs) right after doing something that should send an immediate alert.
You may find a relevant error message there. Check the Windows event log as

Answer #5    Answered By: Amanda Lewis     Answered On: Sep 13

We experienced this issue  and I found this blog post


By running the suggested STSADM commands, this repaired our alerts  issue.

1. stsadm -o setproperty -propertyname alerts-enabled -propertyvalue false
2. stsadm -o setproperty -propertyname alerts-enabled -propertyvalue true -url
3. stsadm -o setproperty -propertyname job-immediate-alerts -propertyvalue
"every 5 minutes" -url
Also if you are exceeding the maximum size of a SharePoint discretionary access
control list (DACL) of 64 KB or approximately 1,820 access control entries
(ACEs) it can have a negative effect on search and alerts.


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