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Working with IT Help Desk template

  Asked By: Jesse    Date: Dec 09    Category: Sharepoint    Views: 8121

I have installed IT help desk template now I want to know how I go about
implementing it. I have It help desk department one manager and other staff,
some other department too.
When user click new service request, service request form open. Form contains
fields like title, customer, assigned to.

Now I want some automation. Form should not ask for customer, because user
already logged into system. When click on submit, service request should
automatically go to service request manager.



2 Answers Found

Answer #1    Answered By: Meenakshi Khochar     Answered On: Dec 09

You are going to have to create a custom workflow with SP Designer or VS
Studios, if you have moss you maybe able to get away with using Document approve
workflow. We are working  on something similar using HD template, the template
just creates a few good lists and views and ties it together under a site, the
automation process is built into it.

Answer #2    Answered By: Latrice Henson     Answered On: Dec 09

this should get you headed in the right direction. make sure you follow all
of the links, each site has quite a bit of useful information.


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