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Workflow and email

Asked By: Anushka Kotadia Date: Apr 03, 2007 Category: MOSS Views: 630

I am encountering an issue between workflow and emailing tasks.
Outgoing email is configured correctly and the server is authorized
to use the SMTP server. The application pool uses a domain account
for security. The account has full access to the SharePoint Server.

I have configured workflow on a basic document library to initiate
each time a new document gets uploaded. The workflow processes
correctly (tasks get assigned to my tasks); however, I receive an
error sending the workflow via email. The message is "The e-mail
message cannot be sent. Make sure the outgoing e-mail settings for
the server are configured correctly." The weird thing about the
message is that it comes from the "System Account", which should not
be the case.

I have searched web forums (TechNet, MSDN, etc.), Microsoft Support,
and a number of other places for resolution without finding a
solution. Any ideas?

Tagged:workflow and email

4 Answers Found

Answer #1 Answered By: Aastha Patel Answered On: Apr 03, 2007

Have you set the outgoing e-mail settings?

Answer #2 Answered By: Akshay Gupta Answered On: Apr 03, 2007

Do other emails from SharePoint work e.g. List Alerts?

If you are using the SMTP installed on the MOSS box, have you tested
SMTP using Outlook / Outlook Express to make sure E-mail is relaying
using the Local box.

Is the email appearing in any of the subfolders within the following
directory on the server "C:\Inetpub\mailroot" ?

If your using Exchange as your receiving server, is it configured to
accept mail from the MOSS box? Some exchange admins really tighten the
security to stop bulk mailers etc...

Answer #3 Answered By: Trinity Scott Answered On: Apr 03, 2007

Alerts are not working. SharePoint is configured to use an Exchange
Server configured for SMTP relay and I have verified that the
SharePoint server has permission to send mail using the relay.

Answer #4 Answered By: Constance Guerrero Answered On: Apr 03, 2007

what are the settings you have for outgoing e-mail

Internally we use

Servername (NOT servername.domain.com) - i.e. if we put a fully
qualified domain name in the server name box for outgoing mail it
doesn't send mail !

If we just put in the name of the server, the domain name gets
automatically appended for the lookup form our dns settings on the
server and everything works fine

You may want to give that a go

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