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Workflow - Assigned users not getting their emails

Asked By: Nagendra Ratnalikar Date: Apr 12, 2009 Category: Sharepoint Views: 1223

I know Bob posted a similar workflow issue but mine is slightly
different so I decided to post a new thread on this. The emails are
not being sent out to the assigned users; however the person that
creates/starts the workflow receives their email on my development
server. I have no problems with this on my production server. I
checked my outgoing email settings on my dev server and they are
identical to my production server. We are using Microsoft SMTP server
for our email.

Tagged:workflow assigned users not getting their emails

10 Answers Found

Answer #1 Answered By: Chandrabhan Agarkar Answered On: Apr 12, 2009

Here are a couple things to check.

1) It sounds like the email is sent when the task is assigned. If so, make sure
that the person being assigned is in the SharePoint People and Groups list for
the the site. Also, make sure that they have an email address in their
SharePoint user record.

2) If doing this in Visual Studio you can't just edit the From, To, Body or
Subject fields of the message. They must be bound to fields or the email won't
work. If they are bound to fields you can then edit either the fields or the
to, Body and Subject. From can't be changed or the email won't be sent.

Answer #2 Answered By: Lonnie Cohen Answered On: Apr 12, 2009

I checked the People and Groups and the person being assigned is
there. I am using the standard Collect Feedback workflow that comes
with SP and SP Designer.

Answer #3 Answered By: Ruchir Satam Answered On: Apr 12, 2009

Is their email address there? That turned out to be a problem when some of
our folks weren't receiving alerts.

Also, is it possible that the mail-less users are in a different domain?

Answer #4 Answered By: Suresh Chindarkar Answered On: Apr 12, 2009

Where do I find their email address?

Answer #5 Answered By: Varun Mehta Answered On: Apr 12, 2009

On the user record itself. Basically if you do a people search -- or just
find them through the People and Groups admin section -- you can look at an
individual's record and see what data is present.

Answer #6 Answered By: Junior Jarvis Answered On: Apr 12, 2009

When I go into Site Settings/People and Groups and click on any of my
users listed there I get a 'Web page cannot be found' error. Is this
normal if I don't have MySites enabled?

Answer #7 Answered By: Sanjay Lohar Answered On: Apr 12, 2009

However, I can select the assigned user from the list and click Send
to and it gives me the correct email address.

Answer #8 Answered By: Mason Salazar Answered On: Apr 12, 2009

Nope. Even without My Sites users still have a profile page, which is what gets
displayed when you click on the user. Not sure why you don't get this however.

Answer #9 Answered By: Jesus Davis Answered On: Apr 12, 2009

I posted another thread for this issue but I think I have the email
address correct for the user assigned b/c when I do a "Send To" under
People and Groups the correct email comes up. In addition, the user
received a 'Task Overdue' email for the workflow task but for some
reason the initial workflow email is not happening.

Answer #10 Answered By: Narasimha Kamane Answered On: Apr 12, 2009

On the tasks list where the workflow is putting the assigned tasks, turn
on email notifications.
1. Go to the task list's advanced settings
2. Under "Send e-mail when ownership is assigned?", change it to YES.

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