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Workflow - Assigned users not getting their emails

  Asked By: Nagendra    Date: Apr 12    Category: Sharepoint    Views: 30754

I know Bob posted a similar workflow issue but mine is slightly
different so I decided to post a new thread on this. The emails are
not being sent out to the assigned users; however the person that
creates/starts the workflow receives their email on my development
server. I have no problems with this on my production server. I
checked my outgoing email settings on my dev server and they are
identical to my production server. We are using Microsoft SMTP server
for our email.



11 Answers Found

Answer #1    Answered By: Chandrabhan Agarkar     Answered On: Apr 12

Here are a couple things to check.

1) It sounds like the email  is sent when the task is assigned. If so, make sure
that the person  being assigned  is in the SharePoint People and Groups list for
the the site. Also, make sure that they have an email address in their
SharePoint user record.

2) If doing this in Visual Studio you can't just edit the From, To, Body or
Subject fields of the message. They must be bound to fields or the email won't
work. If they are bound to fields you can then edit either the fields or the
to, Body and Subject. From can't be changed or the email won't be sent.

Answer #2    Answered By: Lonnie Cohen     Answered On: Apr 12

I checked the People and Groups and the person  being assigned  is
there. I am using the standard Collect Feedback workflow  that comes
with SP and SP Designer.

Answer #3    Answered By: Ruchir Satam     Answered On: Apr 12

Is their email  address there? That turned out to be a problem when some of
our folks weren't receiving alerts.

Also, is it possible that the mail-less users  are in a different domain?

Answer #4    Answered By: Suresh Chindarkar     Answered On: Apr 12

Where do I find their email  address?

Answer #5    Answered By: Varun Mehta     Answered On: Apr 12

On the user record itself. Basically if you do a people search -- or just
find them through the People and Groups admin section -- you can look at an
individual's record and see what data is present.

Answer #6    Answered By: Junior Jarvis     Answered On: Apr 12

When I go into Site Settings/People and Groups and click on any of my
users listed there I get a 'Web page cannot be found' error. Is this
normal if I don't have MySites enabled?

Answer #7    Answered By: Sanjay Lohar     Answered On: Apr 12

However, I can select the assigned  user from the list and click Send
to and it gives me the correct email  address.

Answer #8    Answered By: Mason Salazar     Answered On: Apr 12

Nope. Even without My Sites users  still have a profile page, which is what gets
displayed when you click on the user. Not sure why you don't get this however.

Answer #9    Answered By: Jesus Davis     Answered On: Apr 12

posted  another thread  for this issue  but I think I have the email
address correct for the user assigned  b/c when I do a "Send To" under
People and Groups the correct email  comes up. In addition, the user
received a 'Task Overdue' email for the workflow  task but for some
reason the initial workflow email is not happening.

Answer #10    Answered By: Narasimha Kamane     Answered On: Apr 12

On the tasks list where the workflow  is putting the assigned  tasks, turn
on email  notifications.
1. Go to the task list's advanced settings
2. Under "Send e-mail when ownership is assigned?", change it to YES.

Answer #11    Answered By: Manu Singh     Answered On: Oct 16

Only reason when emails are not being sent out to the assigned users while it is sent to the person who creates the workflow is that "assigned person is not having access to the site".
In this case workflow task name will have suffix as "External Participant"

Even if the person is having required permission then also he can receive this error.
Possible cause:(Example)
1. User A with user ID as "TestDomain\UIDT" and EMail ID as "User1@TestDomain.com". "TestDomain\UIDT" is having full access to our site where workflow is created.
User A is having one more domain account in the same network with different domain and user id i.e. "TestDC\UIDC" and Email Id as "User1@TestDomain.com".

In both case Email Id is same but Domain Id is different, one domain account is having full access and other domain account is not having any access. In this case also when you are assigning any workflow, you will face this error.

Recently I faced this error in my organization where our Network Administrator was having different domain accounts with same email Id. And No approval email can be assigned to him.
To solve above problem best approach is to add all domain accounts of the user to the respective site or change the primary email address to something different then other email ID.

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