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Webservices .... Is this do able?

  Asked By: Raheem    Date: Aug 01    Category: Sharepoint 2010    Views: 550

I just wanted to make sure that what I'm thinking is actually doable before I
invest too much time in working out how.

At the moment, we have a document library which stores customer support

Our service centre use a phone system which is able to query a range of data
sources and pop a message on the agents screen based on a row in a table.

Now, rather than creating a seperate table in SQL which needs to be managed &
maintained seperately, I was thinking that I just add a couple of columns (tel
number & sla) to the contract document library and get the telephony software to
query the sharepoint (2010)webservice, passing in the tel number & getting back
the appropriate SLA to pop onto the agents screen.

I'm guessing it'd be the Lists.GetListItems webservice I'd need to get my head

Is this doable? sensible?



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