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V2 upgrade error

  Asked By: Brenda    Date: Apr 02    Category: Sharepoint    Views: 749

I ran an upgrade of SharePoint TR Beta 2 on SharePoint SP2A an Windows 2000.
The process went through and then I was prompted to upgrade to Windows Server
2003. This also went through successfully. However, when I went back and tried
to upgrade (following the exact directions) I got an error half way through the
install.
This is the error message in a pop-up box. Title Document Library Setup Wizard.
Message: Setup failed while installing sub-component Information Store Service
with error code 0xC103798A (please consult the installation logs for a detailed
description). You may have cancel the installation ot try the failed step
again. I tried installing again and cancelling out and rebooting but this does
not help.
Here is what the setup.log file states:
Component Name: Web Storage System
Version: 6.0
Installation Status: Success
Error Message: NA
Component Name: Web Storage System Core
Version: 6.0
Installation Status: Failure
Error Message: An internal component has failed.
ID no: c103798a
Embedded Exchange Setup DLL

Component Name: SharePoint Portal Server Document Library Component
Version: 10.145.6011
Installation Status: Failure
Error Message: A dependency failed to install.
There is no information in the errorlog.txt.
Any ideas?

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