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Users getting xml load error messages when accessing portal in browsers

Asked By: Jena Nicholson Date: Sep 15, 2009 Category: Sharepoint Views: 233

I have set up SPS on a test server to evaluate it, and I have made a
number of customizations to the dashboard site, adding quick links,
changing Category names and descriptions from "Category 1", etc. to
more meaningful names, and generally altering some of the colors,
etc.

When I access the portal from the browser on my own pc (which has the
client software installed) I see all these changes just fine.

However, when other folks in the testing group use their browsers to
access the portal (and these people do NOT have the client software
installed), they get the following error message in all the web parts
on the Home dashboard site:
XML load error: invalid XML declaration

On the Categories and Search dashboards they get this error message:
Script exectution error: object required

The only thing that I think is different from my accessing the portal
thru my browser and their accessing the portal is the fact that I
have the client software installed on my pc.

Is the client software a requirement in order for the users to be
able to access the portal via their browsers? Or are these errors due
to something else entirely?

Tagged:users getting xml load error messages when accessing portal in browsers

4 Answers Found

Answer #1 Answered By: Janell Camacho Answered On: Sep 15, 2009

Check users security settings in Internet Explorer (I assume they are using
IE). When you first visit a SPS web site, the browser should be downloading
the DSSC, which is a key component of Sharepoint.

Make sure that security policy allows, downloading signed ActiveX components
from your intranet zone.

Answer #2 Answered By: Julia Washington Answered On: Sep 15, 2009

I would check in two places. 1. that anonymous or all users have the right
to execute scripts in the directory.
2. the version of browser that you have vs the rest.

Answer #3 Answered By: Shashwat Takle Answered On: Sep 15, 2009

I had a similar XML error (mine was "semicolon expected".....). I finally
tracked it down to the old NT 4 NetBIOS domain name someone created with an
ampersand in it (like A&W).

Hope this is not your problem as I had to rebuild all of my servers to
eliminate it.

Answer #4 Answered By: Aastha Acharya Answered On: Sep 15, 2009

I've been told (by a Microsoft blessed trainer) not to rename categories,
but to delete them and create new ones with the names you like.

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