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User unable to access subsite

Asked By: Julianne Luna Date: Apr 02, 2009 Category: Sharepoint Views: 285

I have a user in Asia who can access *http://SERVER/sites/TopLevel* with no
issues, but when he tries to access *http://SERVER/sites/TopLevel/Subsite*,
he get prompted for a login. He enters his creds, but cannot access. I use
SharePoint-specific Active DIrectory groups, and his group is permissioned
on both sites.

Any idea why he would be getting this error?

Tagged:user unable to access subsite

3 Answers Found

Answer #1 Answered By: Adya Khavatekar Answered On: Apr 02, 2009

We had something similar happen. We had to add the URL to the
Trusted Sites location in IE. That stopped the logons from happening.

Answer #2 Answered By: Trupti Patil Answered On: Apr 02, 2009

I have my users add *http://SERVER/* to their Trsuted Sites off the bat.
That is what was throwing me for a loop. I also have them add a couple of
different wildcards. I also had the user try adding the IP address. Could
this be something with his local network? I have posted that I am currently
dealing with an Active Directory migration, this guy's profile is in the
same domain as the farm.

Answer #3 Answered By: Marlena Noble Answered On: Apr 02, 2009

If you are dealing with an AD migration you should also check out the STSADM
MigrateUser command. When users are moved in an AD environment a new SID is
generated for them and the old SID is maintained as a History SID. SharePoint
only reads the main SID, not the History SID. So depending on when a user was
added to SharePoint on the two sites it may not see them as the same user. Take
a look at the following:

technet.microsoft.com/en-us/library/cc262141.aspx

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