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"user cannot be found" error when granting permission to portal area

  Asked By: Mack    Date: Jan 23    Category: Sharepoint    Views: 1967

When trying to grant permissions for a specific user to an area in our
SPS portal, I am receiving a "user cannot be found" error. The person
has a domain account, but has had the account renamed in the past due
to getting married. I can add people into this area that have not
been renamed without a problem.

Does anyone know how to resolve this issue.



7 Answers Found

Answer #1    Answered By: Deonte Stein     Answered On: Jan 23

Re-import your profile database so that it picks up the name change.

This is done by
Portal Server > Site Settings > Manage Profile Database

Start Full Import or Alternatively Add User Profile.

Answer #2    Answered By: Stephon Valentine     Answered On: Jan 23

Actually, this persons name was changed
quite a while ago, and I have tried the full import (which we do
every night automatically anyway).

The really odd thing is that I can add  her to a WSS site without a
problem, only in a portal  area does the issue  occur. It seems like
this might be a known issue, as I found  this posting online
found-errors/index.aspx. I was hoping someone may have a resolution.

Answer #3    Answered By: Leif Cardenas     Answered On: Jan 23

What about using "Add User Profile"

Answer #4    Answered By: Jasper Hatfield     Answered On: Jan 23

She does have a user  profile, and it is populated perfectly. I have
run tests with other people  who's names have changed, and experience
the same problem  in the Portal. All of them have profiles that are
fully populated from active directory.

Answer #5    Answered By: Rashawn Hopper     Answered On: Jan 23

I am by no means an AD expert. So, I can't suggest what may be
preventing you from finding her modified account.

However, this insight may provide you with some ideas:

1. The WSS Add user  page interfaces the local Outlook Address Book
somehow. Click on the Address Book button to see what I mean.

2. The SPS Add User page is identical except it interfaces directly with
Active Directory somehow. Click on the Select users and groups link to
see what I mean.

I wanted Add User pages to use AD but I couldn't get the SPSWC to work
on WSS even though the WSS site is running on a server with SPS. Go

Answer #6    Answered By: Horace Coffey     Answered On: Jan 23

Am I right in saying you are using AD 2000 and Exchange 2003/2000?
The reason I ask is because I tried to replicate the problem  with my current
setup but it worked fine.
Now the reason could be that im using a native AD 2003 enviornment where as I
think you are using AD 2000.
I think there may be some kind of Architectural difference and thats why you
recieve the error.

Answer #7    Answered By: Rigoberto Beard     Answered On: Jan 23

Actually, we are still using exchange 5.5 (working on upgrading as
we speak to 2003). So, you could be right, that could be the issue.

Unfortunately, I still have not found  a resolution to this, but it
might fix itself when we complete the upgrade.