Logo 
Search:

Sharepoint Forum

Ask Question   UnAnswered
Home » Forum » Sharepoint       RSS Feeds

User can't connect. Theories?

  Asked By: Kayla    Date: Apr 14    Category: Sharepoint    Views: 1194

We often have complaints where our users can't connect to various
sharepoint sites. Usually it's a matter of them having the wrong URL,
the site admin putting the wrong account name in for permissions, or
forgetting to preface their username with their domain.

I'm stumped with one person, though. I've confirmed the following:

- they are typing in AD domain\username correctly
- they are using the AD correct password
- the person is a member of the site with the proper permissions
- The AD account isn't locked (another common issue)
- The URL is correct

Anyone have any theories as to what else this could be?

Share: 

 

7 Answers Found

 
Answer #1    Answered By: Jamar Yates     Answered On: Apr 14

Any firewall or proxy server between them and the server? If you are
using the default Windows Authentication they may be missing a port.

 
Answer #2    Answered By: Aaron Lopez     Answered On: Apr 14

Or perhaps their IE privacy settings don't trust the site.

 
Answer #3    Answered By: Terry Webb     Answered On: Apr 14

> Any firewall or proxy server between them and the server? If you are
> using the default Windows Authentication they may be missing a port.

Yes, they are on our internal domain, the server is in our DMZ. However,
that should affect everyone, just not one person, correct?

> Or perhaps their IE privacy settings don't trust the site

Well, it's manually prompting them for their credentials, so it should
be passing that along properly. Alas, they are off-site, so I can't just
walk over to their cubicle and get an idea of what's going on.

 
Answer #4    Answered By: Earl Craig     Answered On: Apr 14

Is there another user  nearby them or a workstation that they can use to
try to log on to verify whether its their hardware or their account? In
other words have someone else try to login on their workstation and have
them try to login on someone else's workstation.

 
Answer #5    Answered By: Ross Watkins     Answered On: Apr 14

> Is there another user  nearby them or a workstation that they can use
to
> try to log on to verify whether its their hardware or their account?
In
> other words have someone else try to login on their workstation and
> have
> them try to login on someone else's workstation.

Well, I've been able to confirm that some of the people can connect  to
other SharePoint sites...just not this one.

So, at this point, I think we're going to nuke the site  and start over.
That said, anyone know why one particular site might be blocking people?
The permissions  look correct, so I'm completely stumped.

 
Answer #6    Answered By: Jeremiah Wallace     Answered On: Apr 14

> Well, I've been able to confirm that some of the people can connect  to
> other SharePoint sites...just not this one.

To narrow down the symptom some more, this is what I've discovered:

Parent site
- subsite 1
- document workspace 1

Several users, who are members of the above 3 sites, can access the
parent site  and the subsite, but NOT the document workspace.

Is there anything unique about document workspace permissions  that might
be causing this problem for these users?

Both the subsite and doc workspace are set to 'use unique permissions'
and both have the same users  added manually as contributors.

 
Answer #7    Answered By: Tony Freeman     Answered On: Apr 14

I'm seeing the same thing on my WSS 2.0 site. The site  is a sub-site off of
the top site and has unique permissions  selected. All of the users  have been
explicitly added using their home domain  and user  accounts. The WSS server
is in a different domain, but there is a trust relationship between the two.
I've checked all of the items that you've listed. I'm wondering...do the
users need to have access to the top site, even though the sub-site is using
unique permissions?

 
Didn't find what you were looking for? Find more on User can't connect. Theories? Or get search suggestion and latest updates.




Tagged: