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User behaviour tracking

  Asked By: Tommie    Date: Mar 02    Category: Sharepoint    Views: 1317

This seems like an awfully savvy group, so I'm hoping that someone might have
some good suggestions.

What do you all use for logging and tracking user behaviour? I've been looking
for some good Sharepoint-oriented tools but coming up mostly empty, which is a
sight better than my conversations with more traditional vendors (WebTrends,
NetTracker and that ilk) whose responses have uniformly been, 'What's
SharePoint?'

I'm coming in partway on an implementation and have gotten as far as I can get
on this on my own, so I'm looking for some suggestions. Anyone have some?

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7 Answers Found

 
Answer #1    Answered By: Marty Mcdowell     Answered On: Mar 02

I know what sharepoint is but what is user  behaviour?

 
Answer #2    Answered By: Dakota Shaffer     Answered On: Mar 02

Site statistics… track what pages the users visit.

Gale I wish I had a great solution for you but our own  company has struggled with this. The log files SharePoint spits out aren’t worth much of a darn. We already had a license for WebTrends, and on the first call to them we did get the “What is SharePoint?” but since they have released a newer version that I believe may work with the SharePoint log files (I am not the token WebTrends person at our company, sorry).

 
Answer #3    Answered By: Ted Gilmore     Answered On: Mar 02

Right now we are designing some SQL Reports to track additional
information. We're currently looking at how to integrate them with Web
Trneds, but we've put it on hold as we're updating that as well. I
think we'll need more than SL Reporitng Services as we deploy to more
an more users, but it is decent. It can track user  search queries as
well, which is nice.

 
Answer #4    Answered By: Monte Cooley     Answered On: Mar 02

Sharepoint is running on IIS 6.0 which has logging  capability. With W2K3 SP1,
IIS has the capability of centralized logging for all web sites. No GUI, you
have to set it via command line.

Standard IIS log analysis should give you user  behavior information.

If you are using ISA 2004 as your firewall, it can produce aggregate IIS logs of
access to your farm so that you do not have to collect and combine logs from
several web servers to see user behaviour  across the farm.

 
Answer #5    Answered By: Guadalupe Bullock     Answered On: Mar 02

We have tried to use webtrends to analyze the logs, but the issue we are having is that crawl account is inflating the numbers and haven't found a way to strip that out. I don't know if the Sharepoint report pack will do that for us.

Are there any 3rd party packages out there that will analyze the sharepoint logs

 
Answer #6    Answered By: Nathanial Mcclure     Answered On: Mar 02
 
Answer #7    Answered By: Matt Prince     Answered On: Mar 02

The problem with trying to track SharePoint user  behavior using IIS logs
(or Web Trends, or the like), is that WSS makes most of its calls to
owssvr.dll rather than a specific Web page. So, it is difficult to tell
what resource the user was really after.

 
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