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Usability issue with Word 2003 docs on MOSS 2007SP1

  Asked By: Helen    Date: Dec 29    Category: MOSS    Views: 1506

This is wordy, so bear with me. Google so far has not turned up anything
useful, possibly because this is so tortuous-sounding.

I have two users at a client, both with Word 2003 and Office 2007 installed
(WinXP). Each has run the Office Diagnostic Tool in the past month, to
resolve some other Office/MOSS issues, so their systems should be fairly
close if not identical.

They've been working with Word 2003 (.doc) files -- each in a different
library -- and each has had a slightly different experience, which they have
documented below. I'm not too familiar with some of the Office
client/server interaction stuff, so I was hoping someone here could shed
some light.

********************
User 1:

- I double click on a Word doc in a document library.
- I opt to check out the file and keep in my local drafts.
- The file opens and I edit it (it is checked out to me).
- I save the Word doc.
- I then exit the Word doc.
- There is no prompt to ask me whether or not I want to check-in,
discard, or keep checked out.
- The file closes.
- When I go back to Sharepoint and double click on the file again, I get
the original version -- NOT the one that I had made changes to. When I try
to exit the file, I do get the prompt asking me whether or not I want to
check-in, discard, or keep checked out. I just minimized the file while I
did some other looking.
- I found the edited copy in my local drafts folder and was able to
upload it into Sharepoint directly.

Why would the prompt on exit not come up? (This happened to me today)




User 2:

- I double click on a Word doc in a document library.
- I opt to check out the file and keep in my local drafts.
- The file opens and I edit it (it is checked out to me).
- I save the Word doc.
- I then exit the Word doc.
- There is a prompt to ask me whether or not I want to check-in, discard,
or keep checked out. The default is check-in and I hit okay to check in the
file.
- The file closes.
- When I go back to Sharepoint and double click on the file again, I get
the original version -- NOT the one that I had made changes to.
- I found the copy in my local drafts folder and was able to upload it
into Sharepoint directly.

Why would the prompt on exit not take the appropriate action? (This has
happened at least twice).


********************

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4 Answers Found

 
Answer #1    Answered By: Mariel Ferrell     Answered On: Dec 29

I had a similar experience with Excel. Drove me crazy and I ended up
calling Microsoft. In my case it was because when using office 2003, if
you do not use the drop down arrow to check out then to "open in word"
it does not perform the same as in office 2007. Could not get a
reasonable answer as to why it worked that way, it just does.

 
Answer #2    Answered By: Santana Osborn     Answered On: Dec 29

that's what I've heard from my research on this. Very peculiar.

Hopefully somebody else can shed some more light on the subject.

 
Answer #3    Answered By: David Brown     Answered On: Dec 29

I do know that the various versions of Office have to be installed in a specific
order.

1. Office 2003
2. Office 2003 updates
3. Office 2007
4. Office 2007 updates.

If you had Office 2007 installed and then installed Office 2003 afterwards
you'll need to go back and uninstall both applications and then reinstall in the
correct order.

Also, as I recall it seems like there was some sort of issue  related to
auto-registration of the Office applications but I can't for the life of me
recall what it was.

My personal recommendation would be to go to Office 2007 and mandate the
installation of the compatability pack which would allow you to edit Office 2003
documents and save them as the same.

 
Answer #4    Answered By: Daamodar Bhadranavar     Answered On: Dec 29

IMHPO when you double click on a document in the library, Internet
Explorer initiates the opening. When you use the drop-down menu,
SharePoint initiates the action. AFAIK it is a mater of Office 2003
not having the right hooks for MOSS 2007.

 
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