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Troubleshooting an errant site collection

  Asked By: Travon    Date: May 18    Category: MOSS    Views: 844

The site we have for one of my clients is very unreliable. It usually
works fine, but every so often we lose access. Thing is, only our site
collection breaks. Other site collections on the same web front end
work fine.

Sometimes the site just runs slowly while other site collections are
speedy. Sometimes the site gives the following generic error:
"An unexpected error has occurred."
(see www.wardworks.com/download/MOSS/generic_error.png)

Working with the system admins who run the servers (we just maintain
the site collection), they can't seem to find any specific error. The
event logs are no help, at least according to them. It appears that
the database connection is also fine.

On another site collection on the same server, we had an incident
where the navigation appeared to go haywire after I added a few
publishing sub-sites in the news section. Going in to the Content
Manager worked, and I deleted the new sites. The site collection then
magically started working again, but left this behind:

However, in the site in question today has not had any sub-sites added
or the navigation modified.

This does not appear to be the case with our site today, but I'm
wondering if the issues are related in some way. I suspect some
process is going around in a loop, possibly set off by a change to the
navigation, an action against a file in a document library or list, or
as simple as someone opening a page, or none of the above. But all I
can do is suspect.

We are using out-of-the-box site templates. No custom master pages. No
custom web parts.

How can we troubleshoot this if there don't appear to be any error
messages? What else might be wrong? How do we prevent this from happening?



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