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Totally change how SP does email notifications in lists

  Asked By: Susana    Date: Jan 09    Category: Sharepoint    Views: 1292

I'm new to sharepoint development so bear with me. We want to
switch to SP for issue tracking and project management, so I need completely
change email notifications so that:

1) if anything changes on a task (an issue), an email is sent out, but not
SP's normal emails. I really need to do be able to look at exactly what
changed and send out something custom, and maybe do some more tasks...

2) Users will then respond to my custom emails (w/ an issue ID in the
subject line) I can use a windows service to poll an email account assigned
to the list, but then I need a way to modify one of these multi-line comment
fields in that issue or add an attachment to it.

So where should I get started?



2 Answers Found

Answer #1    Answered By: Kacie Calhoun     Answered On: Jan 09

For #1 I would start looking at writing an event handler.

#2 will take some more thinking and may need to be redesigned. You could set up
an email  enabled list  to receive replies. Then create an email event receiver
to process the replies as they arrive.

Answer #2    Answered By: Duane Walton     Answered On: Jan 09

You can probably do a lot (not all) of what you want with workflows (built
with SPD). You will have a lot of freedom re eMail content going out. On the
receiving side, you better be using Outlook 2007 if you want much to happen.

We currently send  out custom  eMails in response to a specific change  in a
custom list, then give the receipant a link to update some data in another
custom list.

All done through the UI and SPD. No code.

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