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Subscription Notice Problem

  Asked By: Abhilash    Date: Aug 13    Category: Sharepoint    Views: 653

Got a question today about Subscription Email on SharePoint Portal 2001.
User complains that he hasn't received any Subscription emails. He has two
subscriptions setup: one for the folder to be notified once a week and one
for a specific file in that folder to be notified when changes occur.

There have been several changed to the document but no notifications. I went
to the Document Library and found that the folder is an enhanced folder and
the document is version 0.9 My guess is that there wont be any notification
until the document gets published.



3 Answers Found

Answer #1    Answered By: Bradford Norman     Answered On: Aug 13

You need to check:

1. SMTP name and services running?
2. Publish documents, not just check in
3. DNS/Smarthost is used correctly
4. Tasks are running
5. Permissions are ok

Answer #2    Answered By: Chandrabhan Baroova     Answered On: Aug 13

Also, I forgot to mention - make sure that your antivirus is excluding the
proper directories.

Answer #3    Answered By: Stacey Wilder     Answered On: Aug 13

Thanks, that confirms what I thought about documents having to be published.
There isn't any problems with other email subscription  notifications for the
individual, just the one for the particular Enhanced folder.

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