We're in a similar situation here in my organization. The short
history of it is that the former CIO wanted SharePoint and wanted it
within 30 days. So, that's what happened...it was set up and
running, in 30 days. The problem is, now we're 'cleaning' up from
that implementation. Believe me, it takes TIME!
What we have done is really, 3-fold.
1. We created our own in-house training classes and pushed user
education that way. The training we created is a 3-4 hour class
which encompasses "What is..," "How-To...," and "Best Practices"
education. We didn't get technical or over the top with it...just
simple, need to know info. In our case, we try to have them every 4-
6 weeks.
2. We started a series of "Lunch and Learns." These are 45-60
minute 'classes' on just a single topic. i.e. How do use Metadata to
sort and view your lists/libraries. We have them around lunch time
and people can come and go as they please. We try to have these
every 3-4 weeks.
3. We just got tasked with creating a Company-Wide SharePoint Users
Group. We are still in the planning stage...well, our first meeting
is next Friday. This is going to be a 1.5 to 2 hour session just to
get the users together for Q&A, have someone 'demo' their site and
show people what they have been doing with the tool, and a general
forum to share ideas and thoughts about the SharePoint tool.
So far, the first 2 have been rather successful. I don't think you
have to 'scrap' everything and re-do it. It seems to me you need to
go on a marketing and education campaign and things will work
themselves out. Of course, all along the way, management buy-in is
key...that goes without saying.
I'd be happy to talk more specific with you if you would like.