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SMTP Server for Email Alerts Status = No server response

  Asked By: Bhairavi    Date: Jan 16    Category: Sharepoint    Views: 1250

We cannot seem to get email alerts to work in SPS 2003. We have tried
using the IP address the dns name for the smtp server but a connection
never seems to get established. our network guys say everything is
configured properly on our sharepoint server for smtp because they are
able to successfully send out smtp messages via internet explorer
express on our sharepoint server so they have no idea why sharepoint is
not sending out the messages or can't seem to find the smtp server. In
the log file of sharepoint we get a message stating the Email Channel
is offline. We have been going back and forth for weeks with our
network staff on this issue, but we can't seem to resolve what should
be a simple issue. Any ideas?

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