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Site template worth of a Customer Call Center

  Asked By: Loren    Date: Mar 03    Category: Sharepoint    Views: 1269

I am getting ready to begin creating a site for the customer
information call center for our company. In conjunction with a Procedures
Library, Forms library and a big Links List, I am looking for a good way to
organize the information so that each representative has EVERYTHING at their
fingertips, WITHOUT too much clutter. Am I talking SEARCH here? Haven't
utilized Search as of yet. I know....bad.

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2 Answers Found

 
Answer #1    Answered By: Julia Washington     Answered On: Mar 03

Have you seen this one?

www.microsoft.com/.../details.aspx\
-A232DD3A21F4&displaylang=en

 
Answer #2    Answered By: Shashwat Takle     Answered On: Mar 03

I did take a look at that one (part of the fab 40, correct?) Our call
center doesn't really react like a Support center  would. They use it more like
a reference center.

Don't know why I haven't utilized this group
before. Very helpful and well organized.

 
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