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SharePoint user with "mistaken identity" problem

  Asked By: Carolyn    Date: Sep 27    Category: Sharepoint    Views: 1114

I am seeing a very interesting problem with a single internal user
account on SharePoint Portal Server 2003.

When user A surfs to their "My Site" page in SharePoint, they get
user B's "My Site" page. Both users are making use of integrated
windows authentication and have no problems accessing the SharePoint
site, but user A just gets everything that should only be for user B!

I have tried deleting user B's personal site and having it re-create
itself - that does not fix the problem. I have also taken a look at
the IIS logs and all log entries show up with user B's login account.
The other thing I tried is I had user A go to a different (non-
SharePoint) web site and I was able to see the correct username
entries in the IIS log there.

Just a little background: The SharePoint web server exists on its own
windows domain that is separate from the domain that users A and B
live on. The two domains have a two-way trust set up. Last week some
pretty big changes did occur on our network - including an older
(unrelated) domain being turned off and lots of low-level IP
numbering changes.

Does anyone have any ideas on how to troubleshoot or fix this
problem? Does anyone know the proper way to clear out everything
related to a specific domain user account in SharePoint (so it can be
re-created correctly)?

I realize that this may be a problem outside of SharePoint, but
thanks in advance for any help you might give!



3 Answers Found

Answer #1    Answered By: Tejaswani Barve     Answered On: Sep 27

Could be the settings on the Manage Personal Sites page.


Answer #2    Answered By: Harshita Padwal     Answered On: Sep 27

This might help.

To resolve this issue:

1. Click "Start" > "Settings" > "Control Panel"
2. Double click "User Accounts"
3. Click on the "Advanced" tab
4. In the "Passwords and .NET Passports" area click "Manage Passwords"
5. Remove everything there.

Also, delete everything IN this directory:
C:\Documents and Settings\YOURUSERNAME\Application Data\Microsoft\Credentials

and everything IN this directory:

C:\Documents and Settings\YOURUSERNAME\Local Settings\Application Data\Microsoft\Credentials

Answer #3    Answered By: Jennifer Jones     Answered On: Sep 27

If user  B is an Administrator or Web Designer, they may have set the
"shared" Web Part properties to their own values. Or they may have
unghosted the shared page. Check for these likely scenarios before you
pursue other potential root causes.

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