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SharePoint as a ticket system

  Asked By: Bradley    Date: May 30    Category: Sharepoint    Views: 17588

I support around 170 users and currently we use Share Point. i wanted
to know if there was a was to use Sharepoint as a Ticket System. The users could
create a request(ticket) and I could see it work the ticket and close it.
Any suggestions or anybody using anything like this currently.

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10 Answers Found

 
Answer #1    Answered By: Kyla Eckert     Answered On: May 30

www.microsoft.com/.../details.aspx\
-818aaf1c2fed&DisplayLang=en

Link will wrap. Should be what you are looking for.

 
Answer #2    Answered By: Alisha Holmes     Answered On: May 30

On top of that, does anyone know if there's a customer-facing piece to that?
So that public website visitors can initiate their own tickets for
sharepoint users and admins to update and monitor? As far as I can tell,
the Helpdesk Dashboard does not have that piece. Any ideas?

 
Answer #3    Answered By: Alexis Ellis     Answered On: May 30

I am having issues locating some of the steps it tells
me for install. Did you have any issues with it?

 
Answer #4    Answered By: Percy Beach     Answered On: May 30

You can see and play around with my online demo I've setup for these templates.
Saves you having to install it if you don't have the setup.

Helpdesk template here:
sharepoint.bilsimser.com/template12/default.aspx

List of all templates here:
sharepoint.bilsimser.com/pages/templates.aspx

 
Answer #5    Answered By: Mary Adams     Answered On: May 30

How to I spotlight a new Specific site I just created. I am sure this is simple
but dang I cant locate it.

 
Answer #6    Answered By: Kundan Jambhale     Answered On: May 30

Are you currently using the helpdesk dashboard for SharePoint. I am having
troubles installing it on my server. Are you available to speak at all about
this?

 
Answer #7    Answered By: Alyssa Butler     Answered On: May 30

I have not installed it. my host already has it installed. Sorry, can't
help with install issues.

 
Answer #8    Answered By: Katy Patton     Answered On: May 30

We actually don't use it (sorry); We are a tech support  company, so our
needs are greater than the functionality of this part.

 
Answer #9    Answered By: Ana Payne     Answered On: May 30

If you're talking about the highlight feature on the SharePoint Portal Server
site directory then go there, click on Manage Sites and select the site you want
to show. There's a checkbox called Spotlight (or Highlighted, can't remember
which).

 
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