www.microsoft.com/.../details.aspx\
-818aaf1c2fed&DisplayLang=en

Link will wrap. Should be what you are looking for.

On top of that, does anyone know if there's a customer-facing piece to that?
So that public website visitors can initiate their own tickets for
sharepoint users and admins to update and monitor? As far as I can tell,
the Helpdesk Dashboard does not have that piece. Any ideas?

I am having issues locating some of the steps it tells
me for install. Did you have any issues with it?

You can see and play around with my online demo I've setup for these templates.
Saves you having to install it if you don't have the setup.

Helpdesk template here:
sharepoint.bilsimser.com/template12/default.aspx

List of all templates here:
sharepoint.bilsimser.com/pages/templates.aspx

How to I spotlight a new Specific site I just created. I am sure this is simple
but dang I cant locate it.

Are you currently using the helpdesk dashboard for SharePoint. I am having
troubles installing it on my server. Are you available to speak at all about
this?

I have not installed it. my host already has it installed. Sorry, can't
help with install issues.

We actually don't use it (sorry); We are a tech support  company, so our
needs are greater than the functionality of this part.

If you're talking about the highlight feature on the SharePoint Portal Server
site directory then go there, click on Manage Sites and select the site you want
to show. There's a checkbox called Spotlight (or Highlighted, can't remember
which).