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SharePoint Search gateway timeout errors

  Asked By: Pramod    Date: Dec 21    Category: Sharepoint 2010    Views: 3159

I have a SharePoint 2010 installation with Search Server 2010 Express added on.
The server was working fine up until last month, when the SharePoint Server
Search service Crawl Log began returning this error on all items on the site:

An unrecognized HTTP response was received when attempting to crawl this item.
Verify whether the item can be accessed using your browser. ( Error from
SharePoint site: HttpStatusCode GatewayTimeout The request failed with HTTP
status 504: Unknown Host. )

Examining the SharePoint logs yield messages similar to the following,
apparently 1 for each item being crawled (I've enabled Verbose mode on the
Search service in hopes of getting more data):

58:52.9 mssdmn.exe (0x2310) 0x24C4 SharePoint Server Search Indexing
dm0c Verbose GetVirtualServerPolicy is about to call WS for virtual server,
strVirtualServerUrl http://<REDACTED>

58:52.9 mssdmn.exe (0x2310) 0x24C4 SharePoint Server Search Indexing
dm01 Verbose GetWSSContent Calling ObjectType VirtualServer ObjectId folderUrl
itemId retrieveChildItemsTrue securityOnly False lastItemIdOnPage

58:52.9 mssdmn.exe (0x2310) 0x24C4 SharePoint Server Search Indexing
dm1q Verbose InjectClaimsCookies called for request url
http://<REDACTED>/_vti_bin/sitedata.asmx

58:53.1 mssdmn.exe (0x2310) 0x24C4 SharePoint Server Search Indexing
dm1k Verbose Exception Type: System.Net.WebException *** Message : The request
failed with HTTP status 504: Unknown Host. *** StackTrace: at
System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMess\
age message, WebResponse response, Stream responseStream, Boolean asyncCall) at
System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName,
Object[] parameters) at
Microsoft.Office.Server.Search.Internal.Protocols.SiteData.SiteData.GetContent(O\
bjectType objectType, String objectId, String folderUrl, String itemId, Boolean
retrieveChildItems, Boolean securityOnly, String& lastItemIdOnPage) at
Microsoft.Office.Server.Search.Internal.Protocols.SharePoint2006.SiteDataImpl.Ge\
tWSSContent(ObjectType objectType, String objectId, String folderUrl, String
itemId...

01/06/2011 00:58:53.10* mssdmn.exe (0x2310) 0x24C4 SharePoint Server Search
Indexing dm1k Verbose ..., Boolean retrieveChildItems, Boolean
securityOnly, String& lastItemIdOnPage) at
Microsoft.Office.Server.Search.Internal.Protocols.SharePoint2006.CSTS3Helper.Get\
VirtualServerPolicy(String strStsUrl, sPolicyUser[]& vUsers, sPolicyUser&
anonymousUser, String& strVersion, String[]& vServerWFEs, Boolean&
fIsHostHeader, Boolean& fIsAllUsersNT)

58:53.1 mssdmn.exe (0x2310) 0x24C4 SharePoint Server Search Indexing
fsa0 Monitorable GetVirtualServerPolicy fail. error 2147750404, strStsUrl
http://<REDACTED>

58:53.1 mssdmn.exe (0x2310) 0x24C4 SharePoint Server Search PHSts
dvt6 High SetSTSErrorInfo ErrorMessage = Error from SharePoint site:
HttpStatusCode GatewayTimeout The request failed with HTTP status 504: Unknown
Host. hr = 80041204 [sts3util.cxx:5095]
d:\office\source\search\native\gather\protocols\sts3\sts3util.cxx

58:53.1 mssdmn.exe (0x2310) 0x24C4 SharePoint Server Search PHSts
dvi3 High ***** Couldn't retrieve server http://<REDACTED> policy, hr =
80041204 [sts3util.cxx:1738]
d:\office\source\search\native\gather\protocols\sts3\sts3util.cxx

58:53.1 mssdmn.exe (0x2310) 0x24C4 SharePoint Server Search PHSts
dvu0 High STS3::StoreCachedError: Object initialization failed. Message: "Error
from SharePoint site: HttpStatusCode GatewayTimeout The request failed with HTTP
status 504: Unknown Host." HR: 80041204 [sts3util.cxx:5189]
d:\office\source\search\native\gather\protocols\sts3\sts3util.cxx

58:53.1 mssdmn.exe (0x2310) 0x24C4 SharePoint Server Search PHSts
dvg4 High ****** Server <REDACTED> security initialization failed, hr =
80041204 error Message Error from SharePoint site: HttpStatusCode GatewayTimeout
The request failed with HTTP status 504: Unknown Host. [sts3util.cxx:1358]
d:\office\source\search\native\gather\protocols\sts3\sts3util.cxx

58:53.1 mssdmn.exe (0x2310) 0x24C4 SharePoint Server Search PHSts
dv5x High CSTS3Accessor::InitServer: Initialize STS Helper failed. Return error
to caller, hr=80041204 [sts3acc.cxx:1691]
d:\office\source\search\native\gather\protocols\sts3\sts3acc.cxx

58:53.1 mssdmn.exe (0x2310) 0x24C4 SharePoint Server Search PHSts
dv3t High CSTS3Accessor::InitURLType fails, Url
sts4://<REDACTED>/siteurl=/siteid={ef93c343-d8ff-4291-9cd6-46117f03c151}/weburl=\
p25/sr5/webid={2c1884b6-97d4-4d44-979e-dd54e4e3458d}/listid={b0ba2907-1a17-4c12-\
87cb-592d0e3feba2}, hr=80041204 [sts3acc.cxx:258]
d:\office\source\search\native\gather\protocols\sts3\sts3acc.cxx

58:53.1 mssdmn.exe (0x2310) 0x24C4 SharePoint Server Search PHSts
dvb1 High CSTS3Accessor::Init fails, Url
sts4://<REDACTED>/siteurl=/siteid={ef93c343-d8ff-4291-9cd6-46117f03c151}/weburl=\
p25/sr5/webid={2c1884b6-97d4-4d44-979e-dd54e4e3458d}/listid={b0ba2907-1a17-4c12-\
87cb-592d0e3feba2}, hr=80041204 [sts3handler.cxx:312]
d:\office\source\search\native\gather\protocols\sts3\sts3handler.cxx

58:53.1 mssdmn.exe (0x2310) 0x24C4 SharePoint Server Search PHSts
dvb2 High CSTS3Handler::CreateAccessorExD: Return error to caller, hr=80041204
[sts3handler.cxx:330]
d:\office\source\search\native\gather\protocols\sts3\sts3handler.cxx

58:53.1 mssdmn.exe (0x2310) 0x24C4 SharePoint Server Search FilterDaemon
e4ye High FLTRDMN: Errorinfo is "Error from SharePoint site: HttpStatusCode
GatewayTimeout The request failed with HTTP status 504: Unknown Host."
[fltrsink.cxx:553] d:\office\source\search\native\mssdmn\fltrsink.cxx

58:53.1 mssdmn.exe (0x2310) 0x2498 SharePoint Server Search Indexing
dm0c Verbose GetVirtualServerPolicy is about to call WS for virtual server,
strVirtualServerUrl http://<REDACTED>

58:53.1 mssdmn.exe (0x2310) 0x2498 SharePoint Server Search Indexing
dm01 Verbose GetWSSContent Calling ObjectType VirtualServer ObjectId folderUrl
itemId retrieveChildItemsTrue securityOnly False lastItemIdOnPage
A crawl (whether full or incremental) now takes an entire day; it used to take 2
hours on a full.

The IIS logs do not appear to show attempts to access the site (which does make
sense, since we are getting issues resolving the site). No Application/System
errors are generated; only a warning:

The start address http://<REDACTED> cannot be crawled.

Context: Application 'Search_Service_Application', Catalog 'Portal_Content'

Details:

An unrecognized HTTP response was received when attempting to crawl this item.
Verify whether the item can be accessed using your browser. (0x80041204)

While the farm account password was automatically changed by SharePoint, I do
not believe this is the cause. I've rebooted the server and all
services/application pools returned without error.

I'm running out of ideas on what to do...help!

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3 Answers Found

 
Answer #1    Answered By: Amrita Bunha     Answered On: Dec 21

Never discount account issues. I have had nothing but trouble when attempting to
use the Let SharePoint Manage the Account setting. I would try resetting the
account password via Central Administration. Just wondering also, why are you
using Search Server if you have SharePoint Server?

 
Answer #2    Answered By: Chandrabhan Baroova     Answered On: Dec 21

I did wind up resetting the farm service account to no avail. Haven't done so
with the search service account - that password was changed after the issues
started happening, so it would appear to be OK.

We are using Search Server because some of our customers are storing PDFs, so we
need the Acrobat iFilter.

 
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