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Sharepoint Discussion Lists as Helpdesk

  Asked By: Bridget    Date: Aug 03    Category: Sharepoint    Views: 2484

I am evaluating Sharepoint’s Discussion Lists as an entry level “Helpdesk” system for a small team.

Can we add additional field; say “Solved/NotSolved” flag for an entire “thread”; and then can create views to show those threads having “NotSolved” flag? If this can be done; please provide related pointers. Will appreciate!



3 Answers Found

Answer #1    Answered By: Percy Beach     Answered On: Aug 03

You might want to instead consider using the SharePoint issues list for a help desk system. Every change to the issue is captured in the issue history and might better serve your needs. You also would have the ability to assign issues to other users.

Answer #2    Answered By: Christop Mcfadden     Answered On: Aug 03

You can add  columns to the Discussion Board and edit the Flat view or create  new views, but you can’t edit the Threaded view.

Answer #3    Answered By: Sergey Vishnevky     Answered On: Oct 24

Or you can take a look for an advanced solutions available on the market. Here is example of a good one: www.harepoint.com/Products/HarePointHelpDesk/

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