I have created a separate site collection using the records center template. I have followed the directions for creating the link between the records center and the rest of the farm. The “send to” records center feature was tested using the default unclassified records library. The document and all the metadata arrived in the library as expected.

Then I created a new library with the content types name. I added an entry in the routing list with the same name for the record routing title and location. This has failed to copy the document or metadata into the required library. All I have gotten is the “The records center is not properly configured for this request” error.

It was suggested to turn the verbose setting on for the SharePoint logs to help find the problem. The log shows a few records center entries. It appears the new holdingzone object is created. Then it initializes the edit list role and finds the edit list role by id. The next step gives details about the holdingzone object being created. Then it says it is adding the file to the records center. This includes some of the properties like recordrouting and file length. The next step says the holdingzone object has been disposed. The final line repeats the event viewer’s error message-not properly configured for this request.

The default unclassified routing still works which leads me to believe the problem is somewhere in the record routing list. The same file goes to the unclassified library as soon as I remove the record routing entry.