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SharePoint 2007 - can't open Word document

  Asked By: Robin    Date: Aug 27    Category: MOSS    Views: 9266

We're testing out the beta version of SharePoint 2007 for an internal
project. I have one user who isn't able to open Word documents -
nothing happens if she clicks on the document, or selects "Edit in
Microsoft Word" from the dropdown. She is not a new SharePoint user,
and has never had a problem opening documents in SharePoint 2003. Has
anyone ever seen this problem? Any suggestions?



3 Answers Found

Answer #1    Answered By: Gopal Jamakhandi     Answered On: Aug 27

Just an update to my earlier post... The user who's not able to open
documents is not getting the Internet Explorer popup box that says "You
are about to check out and edit..." when she clicks on the document, or
selects "Edit in Microsoft Word". However, even though nothing appears
to happen, the document  is locked for editing by her when I try to open

Could this be a browser setting issue? A popup or adblocker problem?

Answer #2    Answered By: Kyla Eckert     Answered On: Aug 27

Get her to hold down the ctrl key when she tries to on it to check

Also she can find the checked out document  in her sharepoint  folder in my documents.

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