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The server is not operational

  Asked By: Callie    Date: Feb 26    Category: Sharepoint    Views: 3998

1. When I try People search it works fine but when I click on the Tab "External People" I get a message: "The server is not operational"

2. When I click on the link "Find people who know this Person" it gives me "An Unexpected error has occurred"

For both cases, event viewer shows an error message similar to:

"A runtime exception was detected. Details follow.

Message: The server is not operational.

Techinal Details:

System.Runtime.InteropServices.COMException (0x8007203A): The server is not operational.

at Microsoft.Office.Server.SocialNetwork.WebService.KIQueryServiceClientInternal.Query(QueryRequest Query1, String loginId, Int32 maxResultSize)

at Microsoft.Office.Server.SocialNetwork.Portal.ClientQuery.ExecuteQueries()"

Any clues???

The web application is using a Application Pool, using Network service. In the SSP, the Service is running fine. Is it related to any permissions???



2 Answers Found

Answer #1    Answered By: Madison Clark     Answered On: Feb 26

When you perform the search, take a note of the time and check both Event Viewer and the Sharepoint logs. Take a note of what is listed there error  wise.

Answer #2    Answered By: Dhanraj Saxsena     Answered On: Feb 26

I looked into the Sharepoint Logs, and saw In sharepoint logs I saw "Server not operational"  error  pointing to System.Directory.DirectoryServices, that indicated that it was apermission issue in connecting to AD, as i originally doubted. I changed my application  Pool identity from "Network Service" to a Domain account. And now it all works  fine.

Is it fine  to use a Domain account for your Default web  application hosting sites?

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