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Searching Outlook Messages

  Asked By: Giovanni    Date: Aug 31    Category: Sharepoint    Views: 589

I have a client that wants to use WSS in the future to track
different support issues that come in through a shared email
account. Currently they have quite a bit of legacy data in
their Outlook Email threads and would love it if it could be searched
from SharePoint. Is it possible to search through email boxes from
SharePoint or do you have any ideas on how I could get the
information into SharePoint so it can be searched?
The plan for the future is to create an issue item for each support
request that comes in.
Let me know if the question isn't clear.

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2 Answers Found

 
Answer #1    Answered By: Victor Hughes     Answered On: Aug 31

Sharepoint can search  Exchange Public Folders so if all emails are moved to the folders they can be searchable

 
Answer #2    Answered By: Gordon Blair     Answered On: Aug 31

SharePoint Portal Server can search  Exchange public folders but woul
don't have this functionality if the client  just wants to use
Windows SharePoint Services (WSS) without Portal Server.

I don't know how much effort your client is willing to spend but it
would not be too difficult to programmatically read the items from
the Exchange server using CDO or MAPI and then use the SharePoint
object model to create  a list item  for each message. If you have
multiple messages  for a given support  incident then you would need
to combine the information from Exchange before creating the item in
SharePoint.

 
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