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Reminder Emails for tasks...how to accomplish this in SPD?

Asked By: Meredith Hawkins Date: Jun 11, 2009 Category: MOSS Views: 381

I have recently deployed two InfoPath forms with SPD workflows that send an
email telling a manager they have a task to approve. Some of the managers are
complaining that they are getting the emails (they find the tasks in the User
Tasks list I've set up on the site).

I've also been asked to start sending a reminder email for tasks that are more
than 48 hours old.

I've found several write ups of a reminder for tasks that are have reached their
due date or are past due. However, these tasks do not have a task date set, so I
cannot use that scenario. I basically need to look at the date the task was
assigned and if it's more than 48 hours old and has not been completed, I need
to send a reminder email.

I'm figuring a workflow on the task list itself will accomplish the purpose. But
I'm not sure how to check for the date/time difference. How in SPD can this be
done? (I'm not a programmer, so I need to do this as simply as possible). We are
running MOSS2007 and the forms are InfoPath2007 (running the full 2007 Office
suite)...

Tagged:reminder emails for tasks how to accomplish this in spd

3 Answers Found

Answer #1 Answered By: Yahaira Shannon Answered On: Jun 11, 2009

I think I can be of some assistance here. There is an action in SPD called
"Pause For Duration" - this allows you to add days, hours or minutes onto the
current time. I suggest you use this action and then add another workflow step
that checks to see if the task has been completed. If the task has not been
completed, then send the required email.

Answer #2 Answered By: Doris Leach Answered On: Jun 11, 2009

You replied directly to me:

"So do I apply the Pause for Duration to the existing workflow and not the task
list itself?? Just making sure I understand the concept....

Thanks in advance for your assistance."

Yes, add it to the existing workflow, then create the new task when and if
needed.

Answer #3 Answered By: Sumitra 2004 Answered On: Jun 11, 2009

I'm teaching an online workshop this Friday, June 5th, and this is one
of the exact scenarios that we'll be going over.

http://2009-06-05-eusp.eventbrite.com/

Basically, it entails using the "Add time to date" action in the
workflow.

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