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Regarding incoming email problems

  Asked By: Michael    Date: Oct 24    Category: MOSS    Views: 955

Have the following config:

Exchange 2007
Windows 2008
MOSS 2007 SP2(2 WFEs, 1 Index and 1 CA)

Recently we upgraded a lot of systems and transferred most of our MOSS
implementation to 64bit from a 32bit environment. Our old CA server hosted the
SMTP services and was a 2003 server.

Now, whenever we try to take SMTP from the 2003 server, set everything up so
that the new 2008 64bit CA server is the SMTP server, we see the mail hit the
drop folder, see it leave and then an empty folder with the name of whoever sent
the email gets created in the document library. Have looked at the .eml files
in the drop folder and they do contain data and, if for example we send a 6mb
attachment, the size is proportionate to what we have sent. Everything related
to mail but incoming email works properly in this configuration. User can get
created and added to mossmail ou, outgoing mail works, workflows that send
emails/alerts work, etc...

Swapping all the entries back so that the 32bit CA server takes the role back
over makes everything work again...

Any ideas? Need more info?



2 Answers Found

Answer #1    Answered By: Glenda Roth     Answered On: Oct 24

One bump from me to see if anyone who hasn't seen this might have a clue.

Answer #2    Answered By: Jada Clemons     Answered On: Oct 24

Have you looked through the ULS logs to see if the Incoming E-mail timer
job is throwing any errors? Have you checked the Windows Event log? Does
this happen to every document library or just one? What happens if you
don't have the document library configured to put the attachments in a
folder? Do lists work?

As a troubleshooting step I'd also try making every single account
involved (SMTP service, content app pool, CA app pool, timer job, etc) a
local admin on every machine and see if that fixes it. If so, you know
it's a permissions issue somewhere. You can then start backing
permissions off and see where it's broken.

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