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Question about Alerts

  Asked By: Ronald    Date: Nov 13    Category: Sharepoint    Views: 766

I know you get tired of hearing about alerts, but I am truly stumped
on this one. I am running SPS 2003 and have about a two dozen WSS
sites running with it. I of course have alerts set up— mostly. My
situation on the alerts is this:

1. I can set up alerts on WSS sites. I receive notice that the
alert was set up and I receive notification when changes occur. WSS
is not a problem
2. Obviously, if WSS is working, so are alerts for items posted
on "My Site". I can successfully create alerts, receive notice that
the alert was set up, and receive notice that items have changed or
been updated (I don't get anything on deleted items, so input on that
would be helpful as well)
3. This is my problem area. SPS. I can successfully create
alerts on the portal. I receive notification that the alert was set
up… but then nothing. Nothing for new, changed or deleted list
items, nothing on areas… just nothing at all for portal materials.

With so many features working, I didn't know where to start. I
grabbed the first thing I thought of, which was my Resource Kit Book
and started working through the Troubleshooting page. Everything
seems to be in order. I double checked to make sure that the alerts
are enabled- of course they are. I also have checked my SMTP settings-
they match those on the WSS side.

Any suggestions of what I should check next?



6 Answers Found

Answer #1    Answered By: Donta Kirkland     Answered On: Nov 13

Is your site content being crawled? Alerts are sent each time the content is crawled for search.

Answer #2    Answered By: Cade Velazquez     Answered On: Nov 13

We are also facing the same issue. We receive alerts  for WSS but for Area on SPS we don’t receive alerts, only alert setup email, but when something changes we don’t receive alerts. But alert webpart does changes itself and shows alerts over there. Why are we not receiving emails for alerts setup on SPS?

Yes both SPS and WSS is being crawled.

Answer #3    Answered By: Ariana Christensen     Answered On: Nov 13

As opposed to asking questions back and forth if various things are set up, please first check out some of these links and see if there is any information that helps you troubleshoot your issue. There are several things that can cause alerts  to not send on portal.





Here is an article about SharePoint search so you can recheck your setup to verify that the content index is indeed not the issue. www.devx.com/dotnet/Article/27998/1954?pf=true

Answer #4    Answered By: Gopal Jamakhandi     Answered On: Nov 13

The crawl had been set to incremental crawls only. I ran a full one
after business hours last night and have done some testing since
then, and I am not seeing any improvement.

My search scope is set to "include all contents"

My "Exclude and include portal site Web Part Pages" is set to
https://portal.home.com/*.aspx and the corresponding crawl
configuration is Include all items in this path and both of the
following are checked: 1. Include linked content, but do not include
source and 2. Include complex URLs (URLs that contain question  marks
(?)). I am also using the default crawl account.

Answer #5    Answered By: Kyla Eckert     Answered On: Nov 13

Possible causes I have come across that stopped alerts:

Check your server virus scanner and see if it has an anti-rogue agent (like Mcafee). It will see these alerts  as undesired traffic and kill pop email. In Mcafee case this traffic can be excluded.

Make sure your email, if it is pop doesn't see this traffic as a spam-relay and kill it. This can happen if you have everything going through a virus scanning appliance, or a anti-spam device.

The reason the appliance would block one and not the other is in how the site is defined.

The smtp settings are the same so it cant be that.

Hope it helps


Finally, I have seen where exchange security settings have stopped the email from coming through.

Answer #6    Answered By: Joshuah Huber     Answered On: Nov 13

If this were the case with the AV, I would at least be recieving
alert notifications on "My Site" assuming I had selected it recieve
alerts in both fashions, correct?

I really think the problem is somewhere between the index and the
search, and I am just really struggling to figure this out. My index
has over 4200 items, but my search result set is usually null. 100%
of my search results lead to my employee directory or a WSS team
site, but actual never portal content, such as our corporate policies
and forms. This portal content is in word, excel, .pdf, and infopath
format. Granted, I still need to put in an IFilter for the visio and
pdf docs, but I should be getting results on everything else.

My services all have a login as "wssadmin" with domain admin
permission, so, I really can't see anyway that permission is an
issue. But these alerts  certainly are "stuck". I have cross-checked
all of Heathers recommendations and just don't see any discrepancies.

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