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Production MOSS Intranet Site Collection is timing out

  Asked By: Deangelo    Date: Oct 19    Category: MOSS    Views: 1504

I have a small server environment:
1 - SQL Server 2005 database
1 - MOSS 2007 Single server

So this morning everything was chugging along and then all of a sudden I get
notified by multiple users that our environment is giving "request time out"
errors. I login to our MOSS server and sure enough even from the box it is
doing the same thing. I check the event logs and there are the typical
notifications of server time outs. What is strange is that it was affecting
all the site collections in terms of time out, but after a server reboot, it
appears to be only affecting the root site collection for our intranet web
application. All other site collections within this web application appear
to work fine now.

One thing I have noticed is that any request to the root site collection
causes a w3wp.exe process to go from 0k to 1.1GB where it eventually times
out. Once in a while it may bring back the actual site but any other actions
I take will result in a time out.

We are usually a standard publishing site template with a custom master page
that has been in use for a while.

Have any of you seen this issue before?



2 Answers Found

Answer #1    Answered By: Teresa Simpson     Answered On: Oct 19

Have you check your SQL server  database and log file sizes? I've
seen SharePoint act simular to this when the file size limit is
reached and when the growth is set to a percentage of the total size.

Answer #2    Answered By: Robby Barr     Answered On: Oct 19

Just to update everyone should someone else have this same issue later.
I ended up calling Microsoft PSS and after 9 hours of troubleshooting, we
found it to be some sort of IIS metabase corruption for the virtual server
and there appeared to be some unknown issue with the actual content db as
well (we tried to connect the content db to a new web application and
virtual server, and it still would not render.)

Ended up having to recreate a new web app and IIS virtual server  to get the
site back up. I did not have a back up of the IIS metabase, so back that up
when you get a chance.

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