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Problem with 1036 French help files on 1036 French SharePoint MOSS

Asked By: Alisha Savalia Date: Jan 07, 2007 Category: MOSS Views: 226

Context

1. This is a 1036 French install of MOSS 2007.

2. We can click on the blue help icon in Central Admin and the online
help displays fine.

3. When we click on the online help icon in the portal, we get:

Impossible d'afficher l'aide.

Détails techniques : collection d'aide non trouvée.
(MS.OSS.manifest , 1036)

4. When I run

set PATH="C:\Program Files\Fichiers communs\Microsoft Shared\Web
Server Extensions\12\BIN";%PATH%
Hcinstal.exe /act ReportAllIds
pause

I get the output that appears at the end of this posting and from
what I know, it looks OK.

5. Have also run

Hcinstal.exe /act InstallAllHCs /loc 1036

per http://support.microsoft.com/kb/939313

and get RC = 32 (no action taken)

Question

1. Any ideas as to what is causing this error?

--------------------------------------------------------
set PATH="C:\Program Files\Fichiers communs\Microsoft Shared\Web
Server Extensions\12\BIN";%PATH%
Hcinstal.exe /act ReportAllIds
pause

/HelpFold/Content/1036/MS_IFS/ MS.IFS.HA10039337.htm
/HelpFold/Content/1036/MS_IFS/ MS.IFS.HA10130830.htm
IFS.ADMIN.HA10167658.htm
/HelpFold/Content/1036/MS_IFS_ADMIN/ MS.IFS.ADMIN.HA10168767.htm
/HelpFold/Content/1036/MS_IFS_ADMIN/ MS.IFS.ADMIN.HA10177455.htm
/HelpFold/Content/1036/MS_IFS_ADMIN/ MS.IFS.ADMIN.HA10178864.htm
elpFold/Content/1036/MS_OSS/ MS.OSS.HA10100004.htm
IFS/ MS.IFS.OSCTD0.gif
/HelpFold/Images/1036/MS_IFS/ MS.IFS.OSCTD1.gif
/HelpFold/Images/1036/MS_IFS/ MS.IFS.OSCTD2.gif
/HelpFold/Images/1036/MS_IFS/ MS.IFS.OSCTD3.gif
/HelpFold/Images/1036/MS_IFS/ MS.IFS.PrintDefaultPS_ZA10181159.gif
/HelpFold/Images/1036/MS_IFS/ MS.IFS.PrintPreviewPS_ZA10181161.gif
/HelpFold/Images/1036/MS_IFS/ MS.IFS.properties.gif
/HelpFold/Images/1036/MS_IFS/ MS.IFS.r_arrow_active.gif
/HelpFold/Images/1036/MS_IFS/ MS.IFS.r_arrow_inactive_hh.gif
/HelpFold/Images/1036/MS_IFS/ MS.IFS.r_search_hh.gif
/HelpFold/Images/1036/MS_IFS/ MS.IFS.RghtArrBlt.gif
/HelpFold/Images/1036/MS_IFS/
/HelpFold/Images/1036/MS_OSS/ MS.OSS.1848_ZA06045595.gif
/HelpFold/Images/1036/MS_OSS/ MS.OSS.1852_ZA06045598.gif
/HelpFold/Images/1036/MS_OSS/ MS.OSS.3916_ZA06045914.gif
/HelpFold/Images/1036/MS_OSS/ MS.OSS.3921_ZA06043864.gif
/HelpFold/Images/1036/MS_OSS/ MS.OSS.4356_ZA01062047.gif
/HelpFold/Images/1036/MS_OSS/ MS.OSS.4harrow_ZA06052882.gif
/HelpFold/Images/1036/MS_OSS/ MS.OSS.5757_ZA06043505.gif
/HelpFold/Images/1036/MS_OSS/ MS.OSS.AccListCustomPS_ZA10179037.gif
/HelpFold/Images/1036/MS_OSS/ MS.OSS.activity.gif
/HelpFold/Images/1036/MS_OSS/ MS.OSS.assistbg.jpg
/HelpFold/Images/1036/MS_OSS/
MS.OSS.autoshape_with_text_ZA01061697.gif
/HelpFold/Images/1036/MS_OSS/ MS.OSS.autoshape_ZA06047525.gif
/HelpFold/Images/1036/MS_OSS/ MS.OSS.awfavedv_ZA06051110.gif
/HelpFold/Images/1036/MS_OSS/ MS.OSS.awfbnmd1_ZA06051113.gif
/HelpFold/Images/1036/MS_OSS_ADMIN/
MS.OSS.ADMIN.0109_ZA06044726.gif
/HelpFold/Images/1036/MS_OSS_ADMIN/
MS.OSS.ADMIN.0119_ZA06044735.gif
MS.OSS.ADMIN.4harrow_ZA06052882.gif
/HelpFold/Images/1036/MS_OSS_ADMIN/
MS.OSS.ADMIN.5757_ZA06043505.gif
/HelpFold/Images/1036/MS_OSS_ADMIN/ MS.OSS.ADMIN.activity.gif
/HelpFold/Images/1036/MS_OSS_ADMIN/ MS.OSS.ADMIN.assistbg.jpg
/HelpFold/Images/1036/MS_OSS_ADMIN/
MS.OSS.ADMIN.autoshape_with_text_ZA01061697.gif
/HelpFold/Images/1036/MS_OSS_ADMIN/
MS.OSS.ADMIN.autoshape_ZA06047525.gif
/HelpFold/Images/1036/MS_OSS_ADMIN/ MS.OSS.ADMIN.back.gif
/HelpFold/Images/1036/MS_OSS_ADMIN/ MS.OSS.ADMIN.back2.gif
/HelpFold/Images/1036/MS_OSS_ADMIN/ MS.OSS.ADMIN.blue_bullet.gif
/HelpFold/Images/1036/MS_OSS_ADMIN/
MS.OSS.ADMIN.Blue_Bullet_ZA10079366.gif
/HelpFold/Images/1036/MS_OSS_ADMIN/ MS.OSS.ADMIN.bluedrop_CLV.gif
/HelpFold/Images/1036/MS_OSS_ADMIN/ MS.OSS.ADMIN.blueup_CLV.gif
/HelpFold/Images/1036/MS_OSS_ADMIN/ MS.OSS.ADMIN.bottom.gif
/HelpFold/Images/1036/MS_OSS_ADMIN/ MS.OSS.ADMIN.bulletl.gif
/HelpFold/Images/1036/MS_OSS_ADMIN/ MS.OSS.ADMIN.BulletLN.gif
/HelpFold/Images/1036/MS_OSS_ADMIN/ MS.OSS.ADMIN.callout1_CLV.gif
/HelpFold/Images/1036/MS_OSS_ADMIN/
MS.OSS.ADMIN.callout1_ZA06047465.gif
/HelpFold/Images/1036/MS_OSS_ADMIN/ MS.OSS.ADMIN.callout2_CLV.gif
/HelpFold/Images/1036/MS_OSS_ADMIN/
MS.OSS.ADMIN.callout2_ZA06047466.gif
/HelpFold/Images/1036/MS_OSS_ADMIN/ MS.OSS.ADMIN.callout3_CLV.gif
/HelpFold/Images/1036/MS_OSS_ADMIN/
MS.OSS.ADMIN.callout3_ZA06047467.gif
/HelpFold/Images/1036/MS_OSS_ADMIN/ MS.OSS.ADMIN.callout4_CLV.gif
/HelpFold/Images/1036/MS_OSS_ADMIN/
MS.OSS.ADMIN.callout4_ZA06047468.gif
/HelpFold/Images/1036/MS_OSS_ADMIN/ MS.OSS.ADMIN.callout5_CLV.gif
/HelpFold/Images/1036/MS_OSS_ADMIN/
MS.OSS.ADMIN.callout5_ZA06047469.gif
/HelpFold/Images/1036/MS_OSS_ADMIN/ MS.OSS.ADMIN.callout6_CLV.gif
/HelpFold/Images/1036/MS_OSS_ADMIN/
MS.OSS.ADMIN.callout6_ZA06047470.gif
/HelpFold/Images/1036/MS_OSS_ADMIN/ MS.OSS.ADMIN.callout7_CLV.gif
/HelpFold/Images/1036/MS_OSS_ADMIN/
MS.OSS.ADMIN.callout7_ZA06048448.gif
/HelpFold/Images/1036/MS_OSS_ADMIN/ MS.OSS.ADMIN.callout8_CLV.gif
/HelpFold/Images/1036/MS_OSS_ADMIN/
/HelpFold/Images/1036/MS_WSS/ MS.WSS.OSCTD3.gif
/HelpFold/Images/1036/MS_WSS/ MS.WSS.PaySumDt_ZA10099746.gif
/HelpFold/Images/1036/MS_WSS/ MS.WSS.Prime2_ZA10080605.gif

Tagged:problem with 1036 french help files on sharepoint moss

1 Answer Found

Answer #1 Answered By: Danny Shaw Answered On: Jan 07, 2007

FIXED:

If you have the above situation (CA help works; portal help does not), check
the app pools for each web application. Check the identities for each pool.
Make sure each of these identity accounts has access to the HelpFold
document library: mymossserver:43410/HelpFold/Forms/AllItems.aspx --
especially if you use different accounts for each.

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