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Portal Alerts Not Working

Asked By: Darren Andrews Date: Jun 20, 2007 Category: MOSS Views: 172

Some users are not being alerted by email when tasks are assigned to
them on certain lists (we found this specifically in the issues list
first). For example our sharepoint team (consists of 4 people) all
use an issues list to track projects. All users except one receive an
alert any time a change is made to the list. We have triple checked
that he is subscribed to the issues list, ensured they were not going
to his junk mail, and they still do not go to him. We found the
following KB article but we are already running service pack 2. Is
there a chance the hotfix for sp1 will help us that is mentioned in
this? or maybe a different hotfix.
http://support.microsoft.com/kb/843185/en-us

Tagged:portal alerts not working

5 Answers Found

Answer #1 Answered By: Anila Bhuva Answered On: Jun 20, 2007

Is some email getting out? If so, are these messages being trapped on
the email server somehow? Did you look in the SMTP outgoing folder?

Answer #2 Answered By: Alisha Itagi Answered On: Jun 20, 2007

I don't have access to the SMTP server currently but I will check
into that. I would say that we 90% of the emails are getting out.
If any item is changed in the issue list I get an email immediately
but the person who sits next to me does not get any of them.

Answer #3 Answered By: Faith Delgado Answered On: Jun 20, 2007

Does the person sitting next to you have the exact same alert settings as you
do?

Answer #4 Answered By: Joanne Greer Answered On: Jun 20, 2007

Yes, other than that they are a different user everything is the
same.

Answer #5 Answered By: Cathy Cameron Answered On: Jun 20, 2007

Give this a shot.

Go into the SSP Admin & do a full import from the active directory for
users. I had a problem with setting a exchange distribution list as the
email address for a universal security group. Once I did the full
import it fixed itself.

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