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Portal Alerts Not Working

  Asked By: Darren    Date: Jun 20    Category: MOSS    Views: 735

Some users are not being alerted by email when tasks are assigned to
them on certain lists (we found this specifically in the issues list
first). For example our sharepoint team (consists of 4 people) all
use an issues list to track projects. All users except one receive an
alert any time a change is made to the list. We have triple checked
that he is subscribed to the issues list, ensured they were not going
to his junk mail, and they still do not go to him. We found the
following KB article but we are already running service pack 2. Is
there a chance the hotfix for sp1 will help us that is mentioned in
this? or maybe a different hotfix.



5 Answers Found

Answer #1    Answered By: Anila Bhuva     Answered On: Jun 20

Is some email  getting out? If so, are these messages being trapped on
the email server somehow? Did you look in the SMTP outgoing folder?

Answer #2    Answered By: Alisha Itagi     Answered On: Jun 20

I don't have access to the SMTP server currently but I will check
into that. I would say that we 90% of the emails are getting out.
If any item is changed in the issue list  I get an email  immediately
but the person who sits next to me does not get any of them.

Answer #3    Answered By: Faith Delgado     Answered On: Jun 20

Does the person sitting next to you have the exact same alert settings as you

Answer #4    Answered By: Joanne Greer     Answered On: Jun 20

Yes, other than that they are a different user everything is the

Answer #5    Answered By: Cathy Cameron     Answered On: Jun 20

Give this a shot.

Go into the SSP Admin & do a full import from the active directory for
users. I had a problem with setting a exchange distribution list  as the
email address for a universal security group. Once I did the full
import it fixed itself.

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