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Portal Alerts not getting sent (on just one portal)

Asked By: Dane Schultz Date: Sep 30, 2007 Category: Sharepoint Views: 348

I am having a problem with Portal Alerts not sending and I have run
out of ideas, maybe someone here can give me some further suggestions.

Running SPS2003, we reinstalled our portal 'Merlin' (after a disaster)
and since then everything works fine except portal alerts. Here are
some things I have considered/tried:

- We had to create a new IIS virtual server to host the portal
- I created a new dummy portal and that sends portal alerts no problem
and ensured the IIS settings were identical for both IIS sites
- the incremental crawl in our Merlin portal DOES pick up the new
portal content (verified via the logs)
- I have repaired the SPS installation and reinstalled (forceably) SPS SP2
- The email that tells you an alert has been created DOES get sent
- WSS alerts do get sent (both WSS and SPS alerts from the dummy
portal get sent)
- The SMTP server settings are identical for both portals and the
response is 'ok'
- The diagnostic log for the SPS Notification service says 'cannot get
perf statistics for library SSO' (no idea what that means)
- There is no AV or firewall software running on the IIS/SMTP server
- The SMTP server is the same box as the IIS/SPS server.

Basically I am now at a loss. If anyone has any ideas of what the
problem could be I could really appreciate some help, any solutions
found will be posted back here.

Tagged:portal alerts not getting sent on just one

4 Answers Found

Answer #1 Answered By: Octavio Dotson Answered On: Sep 30, 2007

Check your search settings. Alerts are a function of indexing (I think,
haven't seen 2003 in a while)

Answer #2 Answered By: Judy Pittman Answered On: Sep 30, 2007

Thanks for your suggestion. I compared the Search settings on the two
portals (only one works) and they are identical. I have also seen from
the index logs that the new content IS being picked up by the portal
that does not send alerts.

One oddity I have discovered which may be related is that in Central
Admin on the Specify Configuration Database Settings page everything
is greyed out and the name of the default server (that I cannot
change) is incorrect. Also, on the Topology page I am told my Topology
is not supported, but no other useful info sadly. I have all my
components and jobserver set to the same server and my SMTP server is
the same as always, no idea why there is now a problem.

I am thinking that I need to reinstall SP on a different server, what
a nightmare.

Answer #3 Answered By: Tricia Mullins Answered On: Sep 30, 2007

Just an update on this. Still don't know the problem exactly is with
my portal but I have solved the problem (for now) by installing SPS on
another server and reconfiguring the Server Topology so that the
'Web', 'Search' and, crucially, 'Index' assignments are being done by
the new backup server. This has recreated the indexes on the new
server and the SPS alerts are now working on all the portals. I am
assuming the problem was with a corrupt index and transferring
indexing to a new server has sorted it. Now I can uninstall and
reinstall SPS (and delete old index files) on the problem server and
hopefully swap the assignments backs.

Answer #4 Answered By: Isaiah Santiago Answered On: Sep 30, 2007

The built in alerts are known to be a little 'fragile' and although it looks like its too late for you this troubleshooting guide may help narrow things down if you get problems in the future.

sharepointalert.info/.../

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