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Outlook issue tracker Synchronization

  Asked By: Kassandra    Date: Nov 20    Category: Sharepoint    Views: 1135

My company gets mail from various suppliers/vendors.There is a helpdesk to deal
with these issues.Right now it is a manual process but they want to implement a
system in moss where each mail gets listed as an issue in the issue tracker and
gets assigned to one of the team members.
If the team member feels that some one else has to reply to this he can reassign
the task to some one else.
Also the team member should be able to reply to the vendor through the issue
tracker with an id any reply to this should get logged withe the same id.
Is this possible if yes please point me to any material.

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2 Answers Found

 
Answer #1    Answered By: Dean Neal     Answered On: Nov 20

Both FogBugz and SmarterTicket do what you describe. However, neither are based
on SharePoint.

 
Answer #2    Answered By: Vincent Griffin     Answered On: Nov 20

I think that maybe one of the fabulous 40 works like this. If not, this
shouldn't be hard to build.

 
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