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MySites = Organization Hierarchy doesn't work

  Asked By: Ahmed    Date: Jul 13    Category: MOSS    Views: 6466

I am using SharePoint 2007. In MySites there is an Organization
Hierarchy web part which, I think, is based on Active Directory. I have
modified three people in AD so that I appear as their manager and I have
added someone as my manager. After doing a full import from AD and doing
a crawl I find that the organization hierarchy shows 2 of the 3
reporting to me. The other person is missing. If I search for him his
profile is found but is not shown as reporting to anyone. Also although
I have added someone as my manager in AD it does not show up in
SharePoint. I think I have seen others saying this doesn't work
reliably but has anyone got this working at all?



8 Answers Found

Answer #1    Answered By: Bobby Boyd     Answered On: Jul 13

There is a known inconsistency in how SharePoint imports profile changes
from AD. One of the problems is that if you change only the Manager
field for a user who has an existing SharePoint profile it won't pick up
the change. I suspect that is what is happening on your record and one
of your reports. Make a modification in AD to something like the
telephone number, email address or street address and try your import
again. I think you will find that it works.

The real fix is to make sure that the hierarchy  exists before you do
your first Profile import.

Answer #2    Answered By: Sean Perez     Answered On: Jul 13

The problem being if someone changes jobs one presumes ?

Answer #3    Answered By: Moises Harrington     Answered On: Jul 13

You are completely correct. But I've seen this in a number of installations.
Just make sure that if someone changes jobs that something else in their profile
changes as well, or make the change in the profile in SharePoint directly.

Answer #4    Answered By: Kory Brock     Answered On: Jul 13

How do you deal with situations where a person reports to two different

Answer #5    Answered By: Ernesto Dawson     Answered On: Jul 13

Neither SharePoint or AD are setup to support a Matrix management
organizational structure, just traditional hierarchical. You would need
to pick one specific "manager of record"

Answer #6    Answered By: Santiago Hood     Answered On: Jul 13

we have found a full profile import must be ran to sucessfully change the
ReportsTo field. An incremental import doesn't seem to update the

Answer #7    Answered By: Alonzo Richard     Answered On: Jul 13

I wish
we had put the hierarchy  in AD before but sadly I didn't. I can arrange for this
to be done but I'll have to make sure that one of the other fields are updated
as well I guess. Is there a way to delete all the profiles in one go perhaps?
The installation is not available to anyone other than me and a colleague yet so
I can remove facilities whenever I want at the moment.

I hope there will come a day when I can provide a few answers to the group as
well as questions but sadly no one posts questions about beer:-) Anyway, once
again thanks for all the help.

Answer #8    Answered By: Toby Singleton     Answered On: Jul 13

We don't have our heirarchy data currently in AD either, so don't feel too
bad. Heck, just let users set their own bosses. That'll work  out keen.

While looking for answers to my own question about multiple bosses, I did
stumble across this little gem.

It's from the beta days and I'd be interested in knowing if anything changed
in the release, but it's interesting nonetheless.

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