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Multiple Authentication prompts

  Asked By: Virgil    Date: Nov 27    Category: Sharepoint    Views: 1697

We are getting prompted repeatedly enter a login and password. I've
read previous messages that suggest to "load Office 2000 SR1a" and
turn off IE settings "Automatically detect setings" and "Use
configureation script". Neither of these worked.
Sometimes stopping and starting IE fixes it temporally. We are using
XP on a Win 2000 domain.

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15 Answers Found

 
Answer #1    Answered By: Divyesh Hurkadli     Answered On: Nov 27

I can only add that I have the same problem for SOME users. One of them
cannot even access the workspace at all.
He has IE 6.0 and NT 5 and we're all working on NT 5 (windows 2000) or NT4.

 
Answer #2    Answered By: Darryl Nguyen     Answered On: Nov 27

You did not specify exactly when you are prompted  for login  and
password. Microsoft has announced a fix for that a few weeks ago; maybe
that will solve your problem (MS KB, Q317343):
support.microsoft.com/default.aspx

 
Answer #3    Answered By: Tom Pruitt     Answered On: Nov 27

I saw that fix but don't think it applies. We get the prompt when you
first open the workspace or navigate around the workspace.

 
Answer #4    Answered By: Sammie Lancaster     Answered On: Nov 27

I'm having the same problem for entire workspace
(http:\\SSP\workspace). I can't even view the workspace.
Restart share point portal server resolve the problem. Client use WIN2K
& IE 6.0 & Office 2K on WIN2K domain
Has anybody got any ideas?

 
Answer #5    Answered By: Aron Kirk     Answered On: Nov 27

I too was having the same problem in my workspace. The solution I
used to resolve this problem was to install the client software
included on the SPS CD.

After installing the problem of the pop up authentication  box was
resolved.

 
Answer #6    Answered By: Hailey Clark     Answered On: Nov 27

Sorry for asking, do you install the client software on server too? Or
only to client side?

 
Answer #7    Answered By: Nisarg Shahane     Answered On: Nov 27

client software is installed automatically on the Sharepoint server

 
Answer #8    Answered By: Naimish Misra     Answered On: Nov 27

but then this solution is not right for me.
I have client software installed on my PC and multiple  authentication
prompts still occured. It's occured right when I open the workspace in
IE and do not let me in till I restart share point portal server. Any
other idea?

 
Answer #9    Answered By: Terence Thornton     Answered On: Nov 27

I have now tried these and a number of other solutions that have
worked for other SharePoint users, but none have done the trick for
us. I'll list them just in case they may help you.

- Having IE "Automaticly detect settings" and "Use configuration
script" turned on. Turn them off.
- Install Office Service Release 1a
- Under Local Intranet, custom button, scroll to the bottom and
select Automatic logon with current username and password.
- Under IE, Tools, Internet Options, Security Tab, Local Intranet,
Sites, Advanced, Add *.company.com (as listed in your FQDN)

Read Message 2947 and its replies for these fixes and other
information. Good luck.

The only clue have to our problem is that restarting IE usally fixes
the problem. This seems to indicate that security/IE settings are
being changed or lost as I visit different applications or sites.

 
Answer #10    Answered By: Lane Trujillo     Answered On: Nov 27

I've got a couple of quick questions about your Sharepoint environment:

1) Are your clients and Sharepoint server in the same domain?
2) Are you using NT/2000 domain user accounts/groups within Sharepoint
to provide access?
3) What version of IE is in use at the desktop that is experiencing this
problem?
4) Have you installed Sharepoint SP1?
5) Are you using a proxy server of any kind?

 
Answer #11    Answered By: Rafael Willis     Answered On: Nov 27

Clients and Server are in the same domain.
We're using 2000 domain accounts.
I'm using IE 6.0.26 on XP but its possible other versions are being
used with simular problems. It is possible that the problem occurs
only in XP but we haven't been able to confirm this yet.(All
sharepoint users have been converted to XP. I may find a 95 pc and do
some testing.)
SP1 installed.
We do have a Proxy server, though its in another state and I don't
know much about it.

 
Answer #12    Answered By: Richard Davis     Answered On: Nov 27

One other thing you might want to do in IE, under Internet Options,
Security, Trusted Sites, Sites, add the full URL here so that it trusts
this site. And also under Custom Level, make sure you selected Automatic
Logon with current username and password, similar to what you did under
Local Intranet.

I'm using XP here and all my users are on the same domain and have not
had this problem. If you haven't tried this, but XP seems to work better
when the user enters their email address as their username when they log
in into the network. Once they log in, they navigate anywhere within the
portal and never gets prompted.

 
Answer #13    Answered By: Mason Davis     Answered On: Nov 27

If the proxy is configured on the client side, you may have to
make some modifications to the Sharepoint Proxy configuration. Let me
re-visit that topic though. I support a single Sharepoint Server across
two separate domains and I was experiencing a problem similar to yours.
I did some research and came across some information concerning Proxy
Servers and their relationship with Sharepoint and user access.

I didn't make any modifications to the default Proxy configuration of
Sharepoint, but I did consider it. I'll do some more digging and see if
I can find any information that might be of further assistance.

 
Answer #14    Answered By: Savannah Pena     Answered On: Nov 27

To add to the mix, here is a description of the problem I had

- SPS works great for almost everyone almost all the time
- On day, about 10% of the people (literally 10 out of a 100 users)
started getting authentication  prompts.
- I was one of the people getting prompts
- Nothing I tried fixed it.
- After a couple of hours, mine started working again. I had rebooted
three or four times while installing IE6 and Visual Studio .NET
between not working and working.
- I rebooted the server that night, and everyone's problems went away.

So I have no idea why some would work and others not, just for a day. I
don't know of any commonalities, like network, DNS server, WINS, etc that
would account for the problem

 
Answer #15    Answered By: Upendra Bordoloi     Answered On: Nov 27

I was having this problem however I could narrow it down to the
Outlook web parts I had installed. Users could access the dashboard
with the web parts, but when the left they where asked to login  for
eachy web part. I found a message on google that told me to section
out the following code from the xls section of the outlook web parts
_____________________
Here is the code you're going to look for:

// Run as a result of the 'onunload' event
function onunload_WPQ_(){

if( g_blnV10_WPQ_ <xsl:eval no-entities="t">"&&"</xsl:eval>
(typeof(OVC_WPQ_) == "object") )
{
savePartStorage_WPQ_();
}
}

Just comment out every line of the function using // - except the
lines that begin and end the function. Otherwise, you'll get an
JScript undeclared function error.
_________________

I did and no more prompts. I don't know if this will help - but if
you are running the Outlook web parts it is something to look at.

 
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