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MOSS - Editing user data

Asked By: Roxanne Horton Date: Nov 17, 2007 Category: MOSS Views: 244

I have run across a problem that it seems a few other people have. Not
being able to edit User profile when certain data is missing (ie my
email account so i cant set up alerts). I know, its a "feature" in
MOSS according to MS. I have tried removing the account from all sites
and central admin, making sure the correct data is in the account in
AD, and then re-adding the account. This worked, all the info was
added to the profile and I was able to create my alert, but then, about
half an hour later, everything was back to the way it was. Since I
couldn't find the answer on the web, nor in my search here, I was
wondering if anyone has found a permanent solution to the problem? A
cursory glance through the user base on our farm showed me that a very
large percentage of the user profiles are missing info. This stinks
and will be even worse if they have to manually edited one by one...
but even thats better than not being able to correct them at all.

Tagged:moss editing user data

3 Answers Found

Answer #1 Answered By: Caleb Gordon Answered On: Nov 17, 2007

I am also having the same problem.
Please put some lighgt on this problem.

Answer #2 Answered By: Himanshu Gohil Answered On: Nov 17, 2007

1. user profile imports are controlled through Shared Services.

2. When you add a user to a site collection that is part of a Web
application associated with a particular SSP, then all user profile
properties that are marked 'replicable' will be copied to the Site
Collection.

a. For example, http://ssp/ssp/admin/_layouts/EditProperty.aspx
will list many profile properties, but in 'policy settings' you must set
the policy to 'Required' and the 'Privacy' to everyone. You can then
select 'replicable'.

3. Be aware that this is 'one-way' replication, so it cannot be
undone. Thus, if your user profile imports are not occurring correctly,
then you could get incomplete/incorrect data in a site collection.

4. It appears that you could have a problem with your Indexing in
general. Check your logs at SSP Administration, User Profiles and
Properties, View Import Log. That should give you a start to
troubleshooting your issue.

Answer #3 Answered By: Ashton Schroeder Answered On: Nov 17, 2007

Couple of ways to fix or troubleshoot this.

First is to go into the SSP and make sure that the users information is
correctly entered in their profile. If so, then if you're daring (DO THIS
ONLY IF YOU ARE COMFORTABLE WITH DATABASES) you can go in and look in the
content database at the ImmedSubscriptions you'll see a UserID field and a
UserEmail field which you can modify to change the address - be certain that
this is the proper e-mail address and again DO THIS ONLY IF YOU ARE
COMFORTABLE WITH DATABASES as this is completely unsupported and probably
will incite a flame war against me as to proper configuration management
best practices...

Additionally there is a second table to check "SchedSubscriptions" which
contains information pertaining to those alerts that aren't immediate :)

You could probably write a stored proc or simply update query to fix your
address if it is wrong in the table.

Always make a backup of the content db before you do anything by the way
(there's the best practice warning of the day )

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