We are having the same issue this week, but with unique circumstances
that I think are the likely culprit.
We moved offices last weekend. The Immediate Alerts timer jobs for each
web application in Central Admin shows that they last ran at around 8:15
AM last Friday. The event log on that server shows an 8:18 shutdown on
that same day, which is when our servers were all shut down and
unplugged for the move.
Our symptoms are:
- When subscribing to an alert, the "you created an alert"
email is delivered
- When adding a user to a site, the "Welcome to the site" email
is delivered
- When a task is assigned, the assignment email is NOT
delivered
- When adding a document to a library where an alert was
created, the alert notification is NOT delivered
- The above are all apply to one of our two SharePoint farms
- On the second SharePoint farm, all emails are being delivered
as expected
Some of the conditions are:
- MOSS web servers, database servers, and email servers all
have the same names
- Internal IP addresses all remained the same
- Public IP addresses changed for all servers
This all seems to me to be related to the Immediate Notifications timer
job. I'm just not sure what to fix. If it were related to the IP address
change, and was a email relay issue, wouldn't ALL of the email functions
on that server stop working? We did try the stsadm -o
updatealerttemplates operation on one web application, but that did not
fix things on that web app.
So I know what is broken, when it broke, and why it broke. I just don't
know where or how it's broken. And I'm lost about where to look next.