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MOSS 2007 Alerts being created but not working correctly

  Asked By: Heena    Date: Sep 02    Category: MOSS    Views: 8010

I am running MOSS 2007 and I am trying to create some Alerts on Lists.
The Alerts are being created and an email is being sent confirming that
it has been created, however it is never getting actioned. If I create
or update a list item no email is being sent.

Any idea what I may have missed?



21 Answers Found

Answer #1    Answered By: Kelvin Mckinney     Answered On: Sep 02

Just to confirm What is the frequency of the alert?

Answer #2    Answered By: Gaurav Ghosh     Answered On: Sep 02

The alert is set up to send the email immediately. I have only
recently been brought onto the project but have been told by some
other people that the Alerts did work at some stage but stopped
shortly after and have not worked since.

Answer #3    Answered By: Katelynn Donovan     Answered On: Sep 02

If the alerts  are using the SharePoint timer service, your issue
might be similar to ours:

Since the Daylight Savings Time time change, we found that our
backups now take an hour to start after we have kicked them off.
Backups also use the SharePoint timer service.

Check out this article:

Answer #4    Answered By: Geraldine Slater     Answered On: Sep 02

I did run with this idea but when I went to install the fix it
informed me that it had already been installed. So it seems that the
problem still exists with this fix installed.

Answer #5    Answered By: Gail Richmond     Answered On: Sep 02
Answer #6    Answered By: Ramona Solis     Answered On: Sep 02

I read through the infomation on the page and also on the following

I did all the actions described and guess what - the alerts  started
to work. Unfortunately they only worked for about 4 days and have
stopped again. I am back to where I started, the emails notifying the
user that an alert has been set up are being sent but no actual
Alerts. I tried doing the same steps to get them going again but have
had no success so far.
I do take heart in the fact that I have seen them working  but
unfortunately cannot get them going again or to keep them going if I

Answer #7    Answered By: Harvey Blankenship     Answered On: Sep 02

What was the last time the immediate alerts  job ran? You can see in
Central Admin, Opertions, timer job status/defs.

Answer #8    Answered By: Xiomara Blanchard     Answered On: Sep 02

The job is running as expected, every 5 minutes. There does not seem
to be any problem with that.

Answer #9    Answered By: Rosemarie Cervantes     Answered On: Sep 02

We are having the same issue this week, but with unique circumstances
that I think are the likely culprit.

We moved offices last weekend. The Immediate Alerts timer jobs for each
web application in Central Admin shows that they last ran at around 8:15
AM last Friday. The event log on that server shows an 8:18 shutdown on
that same day, which is when our servers were all shut down and
unplugged for the move.

Our symptoms are:

- When subscribing to an alert, the "you created  an alert"
email is delivered

- When adding a user to a site, the "Welcome to the site" email
is delivered

- When a task is assigned, the assignment email is NOT

- When adding a document to a library where an alert was
created, the alert notification is NOT delivered

- The above are all apply to one of our two SharePoint farms

- On the second SharePoint farm, all emails are being delivered
as expected

Some of the conditions are:

- MOSS web servers, database servers, and email servers all
have the same names

- Internal IP addresses all remained the same

- Public IP addresses changed for all servers

This all seems to me to be related to the Immediate Notifications timer
job. I'm just not sure what to fix. If it were related to the IP address
change, and was a email relay issue, wouldn't ALL of the email functions
on that server stop working? We did try the stsadm -o
updatealerttemplates operation on one web application, but that did not
fix things on that web app.

So I know what is broken, when it broke, and why it broke. I just don't
know where or how it's broken. And I'm lost about where to look next.

Answer #10    Answered By: Manan Kadu     Answered On: Sep 02

We have had the same problem. For a loooong time we have had a
Premier Support ticket on this. Last weekend we managed to install
WSS SP1 and that seems to have solved the problem.

Answer #11    Answered By: Tonia Franco     Answered On: Sep 02

If the server is sending the email that the alert was created
successfully, then it appears immediate alerts  are working.

Immediate alerts use owstimer.exe

Daily and Weekly alerts are a function of the search crawler plug-in. I
would suspect a search problem?

Answer #12    Answered By: Amareswar Karkera     Answered On: Sep 02

The alerts  are set up to send the email immediately for all changes

Answer #13    Answered By: Cheyenne Jacobson     Answered On: Sep 02

Have you checked that the Immediate alert Timer job is enabled?

Answer #14    Answered By: Makayla Lewis     Answered On: Sep 02

What is the email address you are sending the email?

It should resolve to a sharepoint user.

You can not create alerts  for AD Groups.

Answer #15    Answered By: Miranda Scott     Answered On: Sep 02

Sorry to contradict, but you can create an alert for an AD group as
long as it is mail-enabled and has access rights to the site. We use
this technique to generate alerts  for large groups of users with
minimum load on SharePoint.

Answer #16    Answered By: Deirdre Macias     Answered On: Sep 02

The alert is being sent to a user and not a group

Answer #17    Answered By: Kala Solomon     Answered On: Sep 02

It allows you to create alerts  for active directory groups and send ethe initial
successful alert creation message but no message is sent about the changes.

This was the case for us prior to SP1. I haven’t tried after SP1.

Answer #18    Answered By: Madison Clark     Answered On: Sep 02

I've had similar failures, oddly enough, limited to an announcements

The alerts  are set to go immeidately.

The alert setup email goes out but when new announcements are created,

Does it matter what the address is that's specified for "From Address"
or "Reply To Address" on the outgoing mail settings?

And someone said the "To" address must be assigned to someone that's a
user registered on the site collection.

Is all this correct?

Answer #19    Answered By: Dhanraj Saxsena     Answered On: Sep 02

It works OK for us, and we don't have SP1 either. Note that the AD
group must have explicit rights on the site.

Answer #20    Answered By: Kacie Calhoun     Answered On: Sep 02

We also experiencing the similar problem..
when I create a alert a email is sent to inbox but the expected actions are not
notifying..nofurther mails from server
in my case the sites are FBA(forms Based Authetiation)...does fba have any
probelms wiht it?
but I am getting the alert created  message successfully to inbox but not the
action report alerts...

can anybody fix this in past!!

I came across couple of suggestion on google..but non-worked for me(may be it
willbe help full I Hope)
those are
1) check the SP Timer service is working
2) checking the Timer service account has dbo_owner role over respective DB
3) restart iis
4) restart service after giving the credetials again...
but non worked for me

only thing I left to check is..
Antivirus settings over SMTP server...may be the mails get blocked bcoz of SMTP
server's Av settings..
(some whr i red that ,these alerts  are goes as Bulk mail so..may be these AV cud
blocking it!)
I don't know how valid is this but I red it some where ..some one saying he
experienced it

if anybody knows the exact fix to this pls share it here

Answer #21    Answered By: Duane Walton     Answered On: Sep 02

My situation is similar. I have FBA and have tried all suggestions
but to no avail. I have also since tried the Daily summary as someone
suggested that this runs off a different job to the immediate, which
is not working. The Daily summary also does not work so I am
currently unable to get any alerts  to work. I have tried to install
the updates KB934525 and KB937832 as suggested by someone but get the
message "The expected version of the product was not found on the
system'. I have tried to solve this but also to no avail. It seems
that I am getting deeper and deeper but still no closer to a
solution. I set up some workflows and emails are being sent by them,
just not from Alerts.

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