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Incoming email for a document library

  Asked By: Urjita    Date: Jul 26    Category: MOSS    Views: 2828

I am trying to configure a document library to accept email from an
external email address (such as gmail.com) and having no luck. I have
followed the steps in the Microsoft Office SharePoint Server 2007
Administrator's Companion and have email working from any internal

I have gone to the document library and configured it to Accept e-mail
messages from any sender but still have no luck.

I must be missing something, but I have no idea where to look.



13 Answers Found

Answer #1    Answered By: Cassie Snyder     Answered On: Jul 26

Check your ULS logs for errors. If SharePoint sees the message it'll
report what it did with it. To make it easier, search for "e-mail" in
the log.

Answer #2    Answered By: Parijat Pathak     Answered On: Jul 26

Please forgive my ignorance, but what is a ULS log and where can I find

Answer #3    Answered By: Ella Sargent     Answered On: Jul 26

You'll probably have a better experience if you open them in Excel, even
though they're text files. They're kind of unwieldy.

Answer #4    Answered By: Ahmad Johns     Answered On: Jul 26

I am still unable to find out why we cannot send email
to a document  library from an external email  address. I have gone
through all the suggestions and I think the only thing I have been able
to determine is that the email never reaches SharePoint.

I guess I will talk to the Exchange people and find out why it is not
getting forwarded to the SharePoint server.

Answer #5    Answered By: Roxanna Hendricks     Answered On: Jul 26

If you like we can setup a Microsoft SharedView session and view this
setup. I would like to know if the mail is dropping into the
c:\inetpub\mailroot\queue. Have you monitored that and determined
whether or not the mail actually drop into there?

Answer #6    Answered By: Stacia Guy     Answered On: Jul 26

I have not had a chance to check the queue, but will do so. As far as a
Live meeting, I would have to clear that with our mgmt. thank you for
the offer.

Answer #7    Answered By: Kacy Bright     Answered On: Jul 26

What error message are you getting? By chance is it a generic Error in
Application? Did you setup AD integration and an OU for contact objects to be
created? The microsoft document  actually is slightly wrong on this config

Answer #8    Answered By: Ivette Burris     Answered On: Jul 26

The only error I am getting is from the external email  server. It is a
generic NDR "5.1.1 Recipient not recognized:" I do have AD
integration working. As I said, it is working  internally but not
externally, so I think the address  and AD settings are correct. It has
to be something  in our configuration that is blocking it.

Answer #9    Answered By: Kaitlyn Clark     Answered On: Jul 26

I need to you to do the following...

From your sharepoint  server, open up explorer, and navigate to the iis smtp
drop folder. This is where emails will be dropped when exchange routes the
email to the smtp server  that serves the SharePoint server.

Send an email  from the gmail account, and monitor this drop folder. If you
do not see a file briefly dropped into the folder, it means email is not
routed to your sharepoint. Let’s rule out this first.

Answer #10    Answered By: Latanya Nieves     Answered On: Jul 26

Is this still a problem for you????????

Answer #11    Answered By: Vidisha Pathak     Answered On: Jul 26

Yes it is still an issue, but I have it on the back burner for the moment. I am
the only SharePoint anything in our company and have a new priority.

Answer #12    Answered By: Malcolm Maxwell     Answered On: Jul 26

Try creating a contact in AD with two e-mail addresses using
<user>@<sharepoint email>.<companyx>.com as primary address  and create
another SMTP address using <user>@<companyx>.com. For example, if your
document library  receives email  at coyote@..., then
create a contact in AD using that e-mail address, and create another
SMTP address for the same contact at coyote@.... Then, send e-mail
to coyote@..., and see if it works.

Answer #13    Answered By: Mayur Mandal     Answered On: Jul 26

Do you have the Central Admin Account set as the same for the
application pool? This has been an issue of the past for me and after
ensuring the accounts were the same under the Identity tab then I was
able to see mail get delivered to the document  library properly. Also,
very important is to ensure your Exchange server  is not installed on the
same server as the SharePoint server that you are attempting to mail
enable the document library. If it is then there is a workaround for
that using another server and configuring IIS SMTP on that server.

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