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Need help in Helpdesk template

  Asked By: Phenil    Date: Sep 22    Category: Sharepoint    Views: 1250

I have deployed, downloded Helpdesk template in our development environment.
It has list called Service Requests, this list providing out of the box
different list fields(columns of list) in newform.aspx, editform.aspx.

I have tried to figure it out, how it is happening,..but no success as of now.

please can any body help me to understand how it is happening.

and my actual requirement is to provide different fields in newform.aspx and
editform.aspx (any way(out of the box) is fine)



2 Answers Found

Answer #1    Answered By: Cristopher Gould     Answered On: Sep 22

Did you try using SharePoint Designer? Before you do any changes to the files
keep a copy of them.
In SPD you can totally change the content of the files. Remove the existing
template content and add your own.

Answer #2    Answered By: Selena Glenn     Answered On: Sep 22

I tried customizing the form, by putting Custom List Form, on the page.

I am able to customize the form as per the requirement. but
attachments(mandatory) are not working any more. it giving alert like, This form
was customized not working with attachment

if you think I am missing any other step please reply for this.

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