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Help Desk template

  Asked By: Jenny    Date: Mar 28    Category: MOSS    Views: 6643

I have a SPS 2007 site (no MOSS) and I'm evaluating the Help Desk and
Call Center templates. They seem to be fairly complete for my needs but
for one feature. I don't see service request id's anywhere. I was
assuming that each Service Request would receive an automatically
assigned incremental ID number like you would see in lists. Am I wrong?
Is there a way to enable or create that function?



2 Answers Found

Answer #1    Answered By: Rosalinda Merrill     Answered On: Mar 28

Go to list and modify the default view, then select ID column there.
that's it...!

Answer #2    Answered By: Yogendra Zarapkar     Answered On: Mar 28

your solution worked like a charm!

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