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Extranet ISA login page - password change not working

  Asked By: Mayur    Date: Oct 12    Category: MOSS    Views: 1919

I'm trying to solve a problem with ISA 2006. We have our extranet set up in
SharePoint 2007. To get there, the user has to authenticate via ISA. With my
test account I am able to log in just fine and get to the extranet. So I exit
out, open a new window go back to the ISA login and I want to change my password
for this test account. So I check the box for changing the password, enter the
creds click ok and I'm brought to the next screen with the Old Password, New
Password, and Confirm Password. I enter all 3, click OK, and get the following
message:

"An error occurred while trying to change the password. Please contact
technical support for your organization."

I'm able to click the Continue button and it still brings me to the extranet,
but the password did NOT change in AD. On the Web Listener properties in ISA,
the check box for "Allow Users to change password" is checked. The strange thing
is that if I log in with my account (I'm a domain admin) I can log in fine, and
I can change my password just fine, no problems.

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