We've got a farm consisting of two web front-ends and one application server (aside from our database and e-mail server). We created a new web application using the load-balance url to contain the new Records Center site collection. Then, in the OfficialFileAdmin.aspx page for configuring the external service connection to the Records Center we provided the same load-balanced url.

Now when attempting to send records to this Record Center, we are getting the "Records Center could not be found or accessed" error. After much searching, we've tried playing with permission settings as well as alternate access mappings without success. The only way we've got it to work is if we provide a specific server url when configuring the external service connection in the OfficialFileAdmin.aspx page. We'd like to get this to work with a load-balanced url, or at least be able to explain to management why it will not work with such.

Can anyone shed light on this?