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Content Editor not saving changes

Asked By: Cesar Hanson Date: Jan 03, 2003 Category: Sharepoint Views: 763

I have an intermittent error occurring in many of my portals related specifically to the Content Editor web part.

What happens is a user tries to edit content in the content editor web part and receive an error JS alert stating “Cannot retrieve properties at this time.” When you click save, followed by “Cannot save your changes”.

I’ve done some research on in the MSKB, but none of the solutions are viable for me:
support.microsoft.com/Default.aspx?id=830342

It says that when it has this with the content editor web part, it’s because it can’t load an assembly (I suspect we’d find that exact error in the event log as well). The reason it can’t is, according to the KB article, is that SharePoint can’t get enough info from IIS about the virtual server in question.

One remedy suggested is to change the site from using a specific IP to use (All Unassigned) IPs & implement host headers. Method 2 is not acceptable unless we have no other option as it really steps down in the security model.

Tagged:content editor not saving changes

4 Answers Found

Answer #1 Answered By: George Watson Answered On: Jan 03, 2003

I had this problem and it took a while to track it down.

Eventually, I adjusted some IE options and it then worked properly again. I don’t remember the exact options that I changed, but they must have been related to security issues. I had to relax the browser security a bit to get it to work again.

Answer #2 Answered By: Gabriel Patterson Answered On: Jan 03, 2003

Please don’t take this as a “I don’t believe you”… just trying to resolve this…

I’m having a hard time understanding why that would work. Because the content editor web part will break for a user, then that user can come back in 10 minutes, 10 hours, or 10 days, and it will suddenly work. All the while, they are using the same PC and profile so their IE settings don’t change. It’s also intermittent on which content editor web part throws the error.

I don’t see how this can be a client issue because when someone reports the issue, support can duplicate it for a set period of time. Then suddenly, with no changes to the system, it fixes itself.

Answer #3 Answered By: Victor Hughes Answered On: Jan 03, 2003

Perhaps your situation is different. I assumed it as a problem on the server, so I submitted a service request to them and listed the pages that I could update the content on. They tried it and it worked, so I went to a different client system and it worked for me to. Then I started to adjust he IE settings and it all worked again. In my case, I was getting the error with all content editor web parts. However, I could edit the text in FrontPage, when the IE edit wouldn’t work.

In summary, I had a problem, the hosting company couldn’t repeat it and when I adjusted my IE settings, the problem went away.

Answer #4 Answered By: Rashad Huff Answered On: Jan 03, 2003

We were on a phone call with two members of the WSS product team last
week and they said that the single biggest PSS issue for SharePoint
today is people using a "specific IP address rather than All
Unassigned". They said that there are so many symptoms that result from
that configuration that they don't even have them all on one list. I
recommend and personally run all of my IIS Web Sites as "All Unassigned"
and rely on host headers to process all requests to the appropriate Web
Server.

Do you have a situation where using "All Unassigned" for the IP address
is not possible? If you do, I'd be interested to understand your
specific situation better.

Bottom line, if you use a specific IP address rather than All
Unassigned, expect irritating problems in many areas of SPPT. The WSS
team may be able to address this in a service pack.

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