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Checking-in with Comments in a PDF File; Comments are lost everytime

  Asked By: Karen    Date: Sep 27    Category: Sharepoint    Views: 1478

Not all users are able to save their comments that they are add in the
PDF Files . Once they check it in, their comments are lost!

For , those users who are not able to save their comments , after
check-out it opens in the Browser ( while for the rest it opens in the
Acrobat professional ) .

And for those users for whom it works :
1. A read-only version of the file opens in the browser
2. And a file checked-out to himself opens in the acrobat

Any help around this will be really appreciated!



6 Answers Found

Answer #1    Answered By: Corina Duran     Answered On: Sep 27

I don't think the browser can "Check out" a document when it is opened
in the browser.

It is the application that checks it out to edit.

I have not tried checking out a pdf  before opening in IE and then saving
it back and manually checking it in.

I would suggest that test as your next step.

Answer #2    Answered By: Irving Hurley     Answered On: Sep 27

It works if you manually checkout and down load the file  to the
system. and check  that back in after adding coments.

But, not if you checked it out. and Edited it , without downloading
the file explictly to your local system!

any help will be really appreciated!

Answer #3    Answered By: Trevor Davis     Answered On: Sep 27

I believe this is a client issue.

It would be logical that IE is not an editor in this case, simply a
reader even though the plug-in, from your description, lets the user
attempt to make changes.

From other sites where pdf's are available, I can open the pdf  in IE and
make changes and print and/or them locally, but not save  back to the

This probably is performing as designed.

Answer #4    Answered By: Kristie Hardy     Answered On: Sep 27

That is a known work around for PDF files. I would recommend
documenting this for your end-users. It would minimize calls to your
help desk.

Answer #5    Answered By: Shayla Mcbride     Answered On: Sep 27

You are correct . This should
definitely be something to do with the client system settings.

For me it opens ( after checkout ) on the Acrobat Professional. And I am
able to add comments  to the PDF file  and check  it in successfully.

While, for some of then even after checkout it opens on the browser .
Those are the ones who cant check the PDF into the sharepoint with their

Further -
There was a property setting in the IE to get that opend in the Acrobat
Professional . But, that's no help. Still those users  cant get their
comments saved into the sharepoint when they check the PDF in !

Some of the best guess were that - if you are an admin user on the
CLIENT system ( you are checking it from) , it works. But, I foundout
that though this was very close, It was not exactly true ( from my tests
) .

All the above scenarios were from the client systems running Win XP.

Answer #6    Answered By: Jarvis Rowe     Answered On: Sep 27

Are all clients using the same version of Acrobat Professional and
same version of IE?