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Call Center site editing

  Asked By: Jacques    Date: Jul 08    Category: Sharepoint    Views: 7475

I have an instance of SPS3 (not MOSS). I've installed a team site
called Customer Service and I have several sub team sites for our
respective customers under that. I put the Call Center (a .wsp from the
fab 40) on each customer site and they installed OK. The Call Center
consists of two lists, Customers and Service Requests. When I add a
column to the Service Request list, the column doesn't appear when you
click New or Create a New Service Request. I've googled for a solution
but found none. Can someone enlighten me on what I'm doing wrong or a
step I'm missing?

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2 Answers Found

 
Answer #1    Answered By: Mason Davis     Answered On: Jul 08

On a number of the Fab 40 solutions, the New and Edit forms are custom forms.
Because of that, you can't add  new columns to the list. I'm not sure, but I'm
guessing that this problem applies in your case.

This is the primary reason why I don't like developing custom forms for data
entry. To get around this issue, I've developed custom field types and combine
that with event handlers and/or workflows.

 
Answer #2    Answered By: Savannah Pena     Answered On: Jul 08

To add  your new fields, you'd have to open that lists's 3 forms in SP
Designer, and manually add your fields there. The forms are
DispForm.aspx, EditForm.aspx, and NewForm.aspx

 
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