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Bug-confirmed by MS

  Asked By: Judith    Date: Aug 11    Category: Sharepoint    Views: 801

I have been working with MS on this issue for some time and the exact
cause of the issue is still not clear.

When saving document to the portal it appears that the IE cache is
utilized. On occasion, no real pattern of frequency, the attributes of
a document being saved are truncated. In our case the users simply were
not allowed to save the document. They were forced to email it to
themselves close Word and reopen it from Outlook.

In our case we are using a macro to perform the save, thus the macro was
rewritten to save the document first to the hard drive then to the
portal, thus bypassing the IE cache.....I am no programmer but that is
what I understand.

MS is working on getting a clearer picture of the issue, but if you have
ever experienced the inability to save a document to the portal you may
have been suffering from the same issue.

One way to force the issue to occur is to make your IE temp files size
1MB (1MB is a silly cache size of course), browse the internet for a
while, then try to save a document the portal. It may not happen right
away, but if you continue to modify and save the document to the portal
you should get hit with the issue.



3 Answers Found

Answer #1    Answered By: Tom Pruitt     Answered On: Aug 11

If I understand  what you're saying right, then I've experienced the same


I opened up a newsletter via the web portal  -> Windows Explorer, navigate
through Documents, double click on word  doc. This is a std folder, so no
checkin/out stuff. I edit the document  just about all day over a VPN
connection, saving  every once in a while.

Then, probably 6/7 hours into it, it won't let me save. It says read-only
or something (can't remember exact message). I save  off to a local machine
and copy it in and it works fine. I'm the only one with access to this
directory so I don't suspect anyone else working  in it.

This happened about 3 times over 3 days -> most of the time  it works, but
sometimes when I do a save from within Word of a web-folder-located
document, it gives me this read-only stuff. Once I checked the document
from another workstation and it had some attributes  missing.

I have not found a resolution, but then again I have a workaround and it's
not annoying.

Answer #2    Answered By: Sammie Lancaster     Answered On: Aug 11

Yep, sounds like the same issue  except our save  process is hidden via a
macro. Easy to get around for folks like you and me, but for non tech
folks it is a nightmare.....what is interesting is if you have multiple
docs open, only one may experience the issue while the other will save
just fine.

What version oof IE are you using? MS is trying to test the issue with
older versions right now.

Answer #3    Answered By: Aron Kirk     Answered On: Aug 11

I have:

IE 5.50.4807.2300 (SP2; Q321232;Q323759; etc)
Win2k SP3
Office XP SP2

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