Go 4 Sharepoint

Search:

Welcome: Guest!

Sharepoint Forum

Home » Forum » Sharepoint

Ask a question

RSS Feeds

Best practices for debugging "Send to... Records Center" errors

Asked By: Aiesha Amin Date: Jan 30, 2010 Category: Sharepoint Views: 862

When "Send to... Records Center" is clicked on the actions menu for a document, the generic error message

XYZ Records Center is not properly configured for this request

is displayed and nothing is logged to the WSS/MOSS log files.

What is the best way to debug this?

Things I've done so far:

1. New portal site with Document Center and Records Center subsites.

2. Created a routing rule for the generic content type Document to place documents in a DocumentsContentType doc lib in the Records Center.

3. In Central Admin, confugured the full URL for the OfficialFiles web service (and have copy/pasted the URL into a browser to make sure it produces the WSDL HTML page): http://server:42344/recordcenterb/portal/_vti_bin/officialfile.asmx

4. Followed the security settings on office.microsoft.com/.../HA101744491033.aspx (added Administrator to the group because that is the user I'm testing with)

5. iisreset.exe

Tagged:best practices for debugging send to records center errors

1 Answer Found

Answer #1 Answered By: Joanne Greer Answered On: Jan 30, 2010

The problem was an incorrect officialfile.asmx web service URL. The folllowing URL

http://server:42344/recordcenterb/portal/_vti_bin/officialfile.asmx

should have been

http://server:42344/recordcenterb/_vti_bin/officialfile.asmx

Note: Both URLs appear to work when copy/pasted into IE (i.e. the WSDL HTML page is displayed).

Didn't find what you were looking for? Find more on Best practices for debugging "Send to... Records Center" errors Or get search suggestion and latest updates.