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Ask Me about not saving under user profiles

  Date: Sep 24    Category: Sharepoint 2010    Views: 623

I receive an email from a user stating that whenever he tries and add terms to his " ask me about" on his profile and hit save, it doesn't save it. I went ahead and tried it on my profile, system user profile, it doesn't work. I double checked the properties under The user service app, and the user properties, and everything looks normal.

any ideas? suggestions as to where to look and what to do?

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2 Answers Found

 
Answer #1    Answered On: Sep 24    

The AskMeAbout user profile field uses a managed metadata term set for
storing its values. So there could be several issues.



1 ) If a managed metadata service app isn't available you won't be able to
edit the field.

2) if a specific term set has been chosen the user may not have permission
to add anything to the term set. If so an admin must pre-populate values
for the user to pick from or they won't be able to edit the field

3) if a specific term set hasn't been chosen but permissions on the default
term store have been modified the user may not have the ability to enter new
items. See #2



Those are the things I would check first.

 
Answer #2    Answered On: Sep 24    

thank you for your reply. I have checked our service apps, and found out that the web application was set to the wrong service up for metadata, I updated that, and everything works fine!

 
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